Consolidated Communications Reviews

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I've only had Consolidated for about four months and I have 12 repair orders placed for phone and 1 for internet ( I say 3, but they say 1) Now I have decided enough is enough. I tried to cancel my service and was told by David I can cancel my phone, but to cancel my...
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ID
#1011265 Review #1011265 is a subjective opinion of poster.
Location
Gibsonia, Pennsylvania
Service
Consolidated Communications Bundle
Cons
  • Poor repair service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$137
Preferred solution
Full refund

Consolidated Communications - Internet Service Review

Consolidated Communications - Internet Service Review
Consolidated Communications - Internet Service Review
Had technician come out and try to figure out why I had slow to no internet. Been dealing with this for over 4 years. Yep...you read it right, 4+ years. It is absolutely preposterous. Paying for 10 Mb/s but getting screwed. Seems like that's all they do to you, ***. See screen shots of the speed tests.
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ID
#1006744 Review #1006744 is a subjective opinion of poster.
Service
Consolidated Communications Internet Service
Reason of review
Bad quality

Consolidated Communications - DEFFECTIVE EQUIPMENT..

From November 2016 to December 2016 I have called their technical support since I have been having issues with Internet dropping constantly.. not a whole lot of troubleshooting because they end up scheduling a technician to come in.. they replaced my router 3 times and still having issues. The tech moved the router from my kitchen that opens up To the entire house but with his inifinite wisdom he decided that putting it in the back bedroom closet.. yeah he said better single.. yeah right.. anywho.. for my luck my internet always down on Friday so NO technician is available till Monday if I am lucky.. the Lady I spoke with today because YES I don't have internet again with the 4th router that they replaced, she was very nice and I felt bad because I took my frustration on her but I did apologized to her at the end ..and guess what they don't have any available technician till the 10th, amazing isn't it.. customer service right... so when she asked me what I would like her to do I told her look up other internet provider companies for me so I can switch since her internet service works and mine doesn't.. STAY AWAY FROM THIS COMPANY.. IT'S NOT WORTH THE SAVINGS BECAUSE THERE IS NONE..
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ID
#987409 Review #987409 is a subjective opinion of poster.
Service
Consolidated Communications Internet Service
Reason of review
Bad quality
Loss
$300
Preferred solution
Full refund

Short Review on December 07, 2016

To much streaming when watching movies
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ID
#969123 Review #969123 is a subjective opinion of poster.
New Reviewer
This company is So far behind the times. The customer service reps (4 just tonight) that I contacted about simply upgrading my cable package, were all nice and professional. However None of them knew what to do, and suggested I go on the site to see if I can find more...
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1 comment
#1242313

Also, my internet drops about 4x a week. After my 12 month contract is up, I will not be renewing.

Working from home can be very challenging when you get kicked offline, and the speed is less than desirable; not good. I dealt with nice people when I called, they just weren't equipped with the right training and their equipment seems to be sub-par

ID
#957101 Review #957101 is a subjective opinion of poster.
Service
Consolidated Communications Customer Care
Reason of review
Poor customer service
New Reviewer
I recently upgraded to 20Mbps ADSL2+ service with CCI. When I do speed tests with their inhouse speed test the maximum rate is 16+ Mbps and the lowest is about 13 Mbps. These speeds are similar to the OOKLA website speed test results. When I contacted CCI Tech support,...
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ID
#954732 Review #954732 is a subjective opinion of poster.
Location
Gibsonia, Pennsylvania
Service
Consolidated Communications Internet Service
Pros
  • Cs and tech support seemed competent
Cons
  • Bait and switch adsl2plus offer hi speed and deliver less speed
Reason of review
Not as described/ advertised
Loss
$240
Preferred solution
Deliver product or service ordered
Over the past month or so. I have been experiencing countless internet drops. One moment everything is running smoothly. The next my ms will shoot up to the roof. I have called numerous times and they even sent out a tech to figure out what was going on. I was told...
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ID
#952951 Review #952951 is a subjective opinion of poster.
Service
Consolidated Communications Internet Service
Reason of review
Bad quality

Both phone and tv down over a week

Every day I call, I am given another day further than the last one. Horrible service for the money I pay.It started with no phone , Then lost tv service. Then given 4 different service dates. Still no phone and no tv . Then if you finally get a person to talk to, they in turn give you more misinformation . Still no help. More bs I have never been treated so badly by a Company that seems to not care what your problems are,Horrible mistreatment of a customer of over 5 years
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ID
#949252 Review #949252 is a subjective opinion of poster.
Location
Katy, Texas
Service
Consolidated Communications Tv Service
Reason of review
Bad quality
i have only had CCI for 2 months and my bill went up by $60 and was told that i had 2 promotions that expired and that i was verbally told of this, when i was not. i request cancellation of my cable, but to keep my internet only, and was told that i would then have to...
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1 comment
#1250747

They are buying Fairpoint witch is the worst internet company ever so it will only get worse

ID
#949070 Review #949070 is a subjective opinion of poster.
Location
Sacramento, California
Reason of review
Return, Exchange or Cancellation Policy

Horrible Service

This is the worst cable TV I've ever had. I don't live in the woods or nothing like that. Its the worst service ever. I'm not at a hotel I'm at home and I like to watch sports. When the TV freezes every second its hard to watch a ball game. Yall need to fix your problems they are horrible. if you want me to go on cause you want 100 words then ok let's talk about your customer service its worse than Dtv its the worst I've ever dealt with. The csr reps don't know what they are doing. we can't even watch the world series cause it freezes every second.
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ID
#948153 Review #948153 is a subjective opinion of poster.
Location
Katy, Texas
Service
Consolidated Communications Tv Service
Reason of review
Poor customer service
Preferred solution
Price reduction

Short Review on October 27, 2016

Horrible, always down, don't know how they are in business
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ID
#944415 Review #944415 is a subjective opinion of poster.
Location
Chicago, Illinois
Reason of review
Bad quality
We have had ongoing problems with CCI since we switched companies. We have had our televisions freeze, we constantly have no signal or internet service, and when the techs come out to"fix" the problem it usually creates more issues. This last issue has been going on...
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ID
#944384 Review #944384 is a subjective opinion of poster.
Location
Antelope, California
Service
Consolidated Communications Bundle
Cons
  • Terrible customer service
Reason of review
Too many Too many issues to list here.
Loss
$900
Preferred solution
Price reduction

Internet Review

Consolidated is so *** trash, do NOT buy from them all you will get is *** internet. Absolutely ridiculous.
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ID
#937226 Review #937226 is a subjective opinion of poster.
Location
Spring Branch, Texas

Consolidated Communications Customer Care Review

Horrible cable service. The customer service people try, but they can't be reponsible for a product that does not work. The owners of the company need aware of whats going instead pilhering this horrible product and collect their paycheck.
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ID
#929357 Review #929357 is a subjective opinion of poster.
Location
Helotes, Texas
Service
Consolidated Communications Customer Care
Reason of review
Poor customer service

Consolidated Communications Internet Service Review

Only 62 complaints? There would probably have been more but their Internet was down. Pathetic, unenthusiastic service by people who would rather not be in the business
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ID
#918757 Review #918757 is a subjective opinion of poster.
Location
Overland Park, Kansas
Service
Consolidated Communications Internet Service
Reason of review
Bad quality