Consolidated Communications Reviews

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I strongly do not recommend Consolidated Communication for internet in the Montgomery County area north of Houston. 1) Poor equipment reliability: I have requested 3 service calls to the house to troubleshoot poor internet service from June 1, 2016 to August 19, 2016....
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ID
#906507 Review #906507 is a subjective opinion of poster.
Location
Montgomery, Texas
Service
Consolidated Communications Internet Service
Cons
  • Service reliability
Reason of review
Bad quality
Loss
$300
Preferred solution
Deliver product or service ordered

Consolidated Communications Customer Care Review

Forget the poor customer service response the *** static filled 1940's classical music is enough to make u hang up
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ID
#902547 Review #902547 is a subjective opinion of poster.
Location
Mountain View, California
Service
Consolidated Communications Customer Care
Reason of review
Poor customer service

Consolidated Communications Internet Service Review

Terrible service for business. Internet and phone goes down on a regular basis.
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ID
#902434 Review #902434 is a subjective opinion of poster.
Location
Overland Park, Kansas
Service
Consolidated Communications Internet Service
Reason of review
Bad quality

Consolidated Communications Internet Service Review

Surewest was far superior in service . CCI is completly over priced.
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ID
#895002 Review #895002 is a subjective opinion of poster.
Location
Redwood City, California
Service
Consolidated Communications Internet Service
Reason of review
Pricing issue
I am very disappointed with CCI. I tallked to several agents. Agent Scott promised me that my concern would be completed within 24 hours. I spoke to another rep who showed arrogance with me and said that it would be completed anytime from 8-5. Then I called again and...
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ID
#894794 Review #894794 is a subjective opinion of poster.
Location
Conroe, Texas
Service
Consolidated Communications Technical Support
Cons
  • Disconnected call
  • Internet speed
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
My cable box or my remote (or both) were not working. I called CCI to have them come out. It took me over an hour to finally talk to someone that could schedule a service call. They never called to confirm someone was actually coming out. They did arrive between the...
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ID
#892521 Review #892521 is a subjective opinion of poster.
Location
Sacramento, California
Service
Consolidated Communications Technical Support
Cons
  • Inability to provide the service i am paying for
Reason of review
Poor customer service
I recently applied for new connection on my new purchased House in Foster Ridge sub division. They said it would take 20 days as resources are not available. There is no alternative provider over there and it is monopoly for them. I asked many times to escalate to get...
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ID
#890914 Review #890914 is a subjective opinion of poster.
Location
Spring, Texas
Service
Consolidated Communications Customer Care
Reason of review
Poor customer service
Loss
$150
How greedy that this mediocre cable company would still charge an EARLY disconnection fee based on how many months you have left on your contract, which itself is ridiculous! REALLY? Especially when you don't service the city we moved to!!! INTERNET WAS SLOW! Sooooo...
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ID
#888169 Review #888169 is a subjective opinion of poster.
Location
San Antonio, Texas
Service
Consolidated Communications Customer Care
Reason of review
Problems with payment

Bad service

When I turn on the tv, it gets only audio and no pictures sometimes, which takes forever to load, when it finally loads, a few minutes later, it sometimes pixels out and lags behind, skipping portions of shows, which really frustrates me. :( I have also had to return lots of internet routers, just to find out that it was the connection itself, so I had to call up geek squad to check it out, and Consolidated had to dig though my grass to fix it. They had installed something on the side of the house that faces the street, which now has a clearly visible wire and pipe running along our house side. I am starting to think about switching to google fiber, as it is better, says neighbors. Customer service is nice though, as they offered to replace the router for free!
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ID
#885373 Review #885373 is a subjective opinion of poster.
Service
Consolidated Communications Tv Service
Pros
  • Customer service
  • When it was surewest
Cons
  • Poor price to value
  • Service reliability
Reason of review
Poor service
I cancelled my service less than 30 days after the end of my contract with CCI. They had the NERVE to charge me $180 for the same *** service I had for the 2 year term of my contract. No other company out there charges those ABSOLUTELY RIDICULOUS RATES!!!!. My...
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ID
#885244 Review #885244 is a subjective opinion of poster.
Location
Sacramento, California
Service
Consolidated Communications Internet Service
Cons
  • Pricing
  • Customer service
  • Internet speed
Reason of review
Pricing issue
Loss
$126
Preferred solution
Price reduction

Short Review on July 01, 2016

Horrible! Keeps dropping wifi 7-1-16.
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ID
#875627 Review #875627 is a subjective opinion of poster.
Location
Kaufman, Texas
Reason of review
Bad quality
I switched to this company under false pretenses and should have canceled then, but thought I would give them a try because AT&T sucked as well. So I can never stream Netflix, Hulu, or Amazon, my iPad and iPhone have half bars all the time even when I'm sitting right...
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ID
#870372 Review #870372 is a subjective opinion of poster.
Location
Olathe, Kansas
Service
Consolidated Communications Wireless Internet Service
Cons
  • All of it
Reason of review
Poor customer service

Consolidated Communications Internet Service Review

I can barely get internet on my phone it's like dial up and none of my laptops can connect the service is horrible they pretty much said that can't guarantee connection but we still have to pay
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ID
#868486 Review #868486 is a subjective opinion of poster.
Location
Lufkin, Texas
Service
Consolidated Communications Internet Service
Reason of review
Bad quality
This company should be shut down. I have Comcast at my home,which is by far the best in customer service and Internet. My daughter on the other hand is stuck with consolidated because it is the only cable company in her area. The Internet shuts down randomly. The tv...
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ID
#867785 Review #867785 is a subjective opinion of poster.
Location
Lufkin, Texas
Cons
  • Slow slow slow slow
  • Service interruptions
Reason of review
Poor customer service
our TV is always freezing up and the internet is slow loading pages and pictures.. the wifi is slow on phone and computer takes forever to load pages, half the time I turn off my phone, but then that ends up using my data on my phone, and really considering switching...
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1 comment
#1182034

Glad to know it isn't just me. My digital TV service is poor.

A lot of momentary freezing and sometimes it totally freezes and requires a full unplug of modem and Entone box. Lately, the main tv works and the others say no service.

Very frustrating.

ID
#865982 Review #865982 is a subjective opinion of poster.
Location
Conroe, Texas
Reason of review
slow