Consolidated Communications Reviews

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Consolidated Communications Bundle Review

The service is generally ***. Land line unreliable internet service, sporatic at best. Worst experience ever. Unfortunately no other service available in my neighborhood. They have the monopoly and *** service is not an issue for them.
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ID
#864063 Review #864063 is a subjective opinion of poster.
Location
Houston, Texas
Service
Consolidated Communications Bundle
Reason of review
Bad quality

Constipated Communications

Ahh, what a beautiful day! I wake up, eat breakfast, and go to play some Call of Duty with my brother. Wow, We are having so much fun! Then all of a sudden, BAM! the WiFi is down. 10 minutes of game play down the drain thanks to Consolidated Communications. It's not even video games too! I can barely load a 10 minute YouTube video. I hate having to restart the router, break something, and contemplate whether I should drink bleach because of it everyday. Emphasis on everyday. You have got to step up your game soon, or we are switching. I seriously consider moving to the poor part of Africa, since they definitely have much better WiFi than you.
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ID
#859971 Review #859971 is a subjective opinion of poster.
Location
Roseville, California
Consolidated Communication is the absolute worst company and the most poorly run and least communicative company I have ever dealt with. I ordered internet through them 3 weeks ago after Suddenlink raised my bill outrageously, 12% this year, 5% last year, for the...
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ID
#854940 Review #854940 is a subjective opinion of poster.
Location
Conroe, Texas
Service
Consolidated Communications Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

Consolidated Communications Internet Service Review from Houston, Texas

Slowest internet. Regular outages. Bill has increased over the years but speed is the same. I too live on the outskirts of Conroe, and have been dealing with this POS provider for a while. Thet dont realize the potential market for service in the area. I know a lot of people who would be willing to invest in faster internet if it was available. Bottom line is Consolidated needs to invest in expanding their network, otherwise the bad name they have already made for themselves will be thier demise.
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ID
#854797 Review #854797 is a subjective opinion of poster.
Location
Houston, Texas
Service
Consolidated Communications Internet Service
Reason of review
Bad quality

Consolidated Communications Tv Service Review

The only thing that Consolidated Communications can reliably provide, in terms of television service, is a bill. Constant tiling, picture freeze, sound cut out... And their customer service is equally horrible.
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ID
#846627 Review #846627 is a subjective opinion of poster.
Location
Mankato, Minnesota
Service
Consolidated Communications Tv Service
Reason of review
Bad quality

Horrible Service & Support

They pushed an upgrade to my DVRs in the house, and since then I cannot view any recording. The screen that shows the recordings is blank and says is not connected. Uh, if it wasn't connected, how could I even watch TV? I've tried hard reboots, I've tried reconnecting, I've tried it all. And now I'm on hold for 30 minutes to report this issue. I really miss Surewest. Their service was so much better. I didn't have problems with them. But since it became CCI, it has gone downhill. Their website is horrible. They don't have enough agents on the phones to deal with the messes they create. And hold times are horrid. I'll write another review if I ever get through!!
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ID
#846091 Review #846091 is a subjective opinion of poster.
Location
Roseville, California
Service
Consolidated Communications Tv Service
Reason of review
Problem with delivery
Preferred solution
Remove charges from DVR access until DVR access comes back. Why am I paying to have a DVR if it isn't working?
New Reviewer
I live on the outskirts of Conroe, and thus am very limited on the choice of internet service provider. Consolidated is one of maybe three companies that offers services in my area, the other two being satellite with exorbitant prices, we've been with Consolidated for...
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2 comments
#1161171

Do you live in Montgomery creek ranch?

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ID
#832140 Review #832140 is a subjective opinion of poster.
Location
Conroe, Texas
Service
Consolidated Communications Internet Service
Cons
  • Service response too slow
  • Given the runaround
  • Lack of expanded services
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

SLOW! SLOW! REAL SLOW!!

I am not getting the speed I am paying for. I think this is called fraud!! I am not getting the speed I am paying for. I think this is called fraud!! I am not getting the speed I am paying for. I think this is called fraud!! I am not getting the speed I am paying for. I think this is called fraud!! I am not getting the speed I am paying for. I think this is called fraud!! I am not getting the speed I am paying for. I think this is called fraud!!
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1 comment
#1158313

I agree with you. Our DSL Lite (the only internet service ATT offers in our rural area) has been almost at a dead stop the last couple of months.

It's been getting slower by the week for the last many, many weeks. Now, I can barely open my email page. It takes me 8 hours to download a 34 minute radio program from ITunes. They say it's something wrong on our end because the lines are perfect.

I have to wonder why everyone on our road that has this same internet service is having the same problem.

We actually had an ATT technician (out to fix a cut phone line) ask us if we had thought about suing ATT for not delivering what they are charging for. It's a thought.

ID
#831336 Review #831336 is a subjective opinion of poster.
Service
Consolidated Communications Internet Service
Pros
  • Tech support can explain things in simple terms
Cons
  • Slow slow slow slow
  • Bad connection
Reason of review
Not as described/ advertised
Preferred solution
Deliver product or service ordered
New Reviewer
Consolidated mail servers losing/dropping mails without any notice! (Consolidated; alias: Surewest) I just experienced in the last 3 weeks a VERY NASTY failure from Consolidated mail servers, I replied to a mail but my reply never reach the recipients and I sent a mail...
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4 comments
#1345452

I cannot get my e-mail. When I put my user name in it always says 360 I have not been on something for a while.

No tech.

has been able to help me. I have things being sent to me and I cannot get on.Very frustrated.

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ID
#828451 Review #828451 is a subjective opinion of poster.
Location
Roseville, California
Service
Consolidated Communications Email Service
Reason of review
Tech issues not address correctly, BS answers
Loss
$1000
Preferred solution
Fix the failures; provide correct support!

Consolidated Communications Internet Services Review

The internet connection is out several times a month and appears to be affected by the weather. If it rains, it goes out. If it's windy, it goes out. If my neighbor sneezes, it goes out. It drops for hours at a time at least once a month and randomly drops here and there when the weather is anything other than 70 degrees and sunny. I've called them several times. As soon as I am able I am dropping this company and going elsewhere. This is ridiculous.
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ID
#827164 Review #827164 is a subjective opinion of poster.
Location
Mountain View, California
Service
Consolidated Communications Internet Service
Reason of review
Bad quality

Consolidated Communications Customer Care Review

I had several issues but Bonnie in CS was extremely helpful She was very professional i was very pleased with my service
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ID
#824972 Review #824972 is a subjective opinion of poster.
Location
Gibsonia, Pennsylvania
Service
Consolidated Communications Customer Care
Reason of review
Good customer service

No Customer Service to Answer the Phone

My router has been failing for over a year but I guess you have to call several times before you get equipment that works. So I'd suggest you start calling after the first 6 months. Then you have to come into their office to get your equipment. When I went in to pick up the router I discovered the lady in the office doesn't know the difference between a modem and a router. The set up is a disaster. Web supports sends a message saying you have to call. You guessed it, no one answers the number they give you. On hold more than half a dozen times for 30 minutes then disconnected each time.
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ID
#823403 Review #823403 is a subjective opinion of poster.
Location
Citrus Heights, California
Pros
  • Helpful representative
Cons
  • Unreliable service
  • Runaround
  • Dispatch procedures for service
Reason of review
Poor customer service
Loss
$300
Preferred solution
Deliver product or service ordered

Other Product Review

Not even two weeks and the worst customer service ever.
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ID
#815871 Review #815871 is a subjective opinion of poster.
Location
Chicago, Illinois
Reason of review
Poor customer service

CCI Surewest

I am not sure what happened to this company after CCI took over the quality of service and reliability has gone down hill. I have my email service interrupted, jerky tv. Then they suck you in to some contract that is extorsion for garbage service. CCI is a joke, Surewest at least you felt it was a family and the actually cared about customer need.  Don't call on the weeked to trouble shoot they have some Level 1 tech that cant pull his head out of his your know.
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ID
#808622 Review #808622 is a subjective opinion of poster.
Location
Roseville, California
Service
Consolidated Communications Tv Service
Cons
  • Unreliable service
  • Not having a feedback form on site
  • Service response too slow
Reason of review
Bad quality
New Reviewer

SUPER FAST INTERNET

I have had the Consolidated Communications internet plan for a couple of months now after switching from the at&t internet which was very slow. The internet speed is AMAZING! They also installed if very quickly! There are times where i have to reset the router because it's not working but that hardly ever happens and when I had at&t i had to do it at least 3 days out of the week! The internet is so fast that even when i'm on the other side of the house from the modem the internet is still faster than if I would be in the same room as the modem with the AT&T internet. THE UPLOAD SPEED IS ALSO INCREDIBLE!
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1 comment
#1130590

You must have been paid to do this review and or work for the company because I find that to be completely false. The internet quality is well below average in layman's terms it really sucks.

I don't mean it sucks a little bit I mean I honestly cannot believe how much it sucks and how disappointed I am in the service. Waste of time and money I would have rather kept paying Comcast a million dollars a month to actually have internet that works if you plan on streaming anything online Give It Up

ID
#804326 Review #804326 is a subjective opinion of poster.
Location
Sacramento, California
Pros
  • Quality of internet
Reason of review
Good quality