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Consolidated Cable is Unreliable

If you can avoid using these guys do!!!! I had a scheduled appointment that I had waited a week for. I was home from 9am to 1pm waiting for the technician who never showed. Nobody called to say he wasn't coming, in fact when I called them at 1pm I was told I would be called when he was on his way, so I waited another 2 1/2 hours, no call. I called them to find out the ETA, only to be told the technician had gone home for the day and was not going to come and would not be rescheduled until more then a week from the day of the appointment. I am being forced by my apartment building to use these jokers. If you can avoid using them please, do your self a favor and DON"T!
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ID
#326527 Review #326527 is a subjective opinion of poster.
Location
Richardson, Texas
Loss
$200
New Reviewer
Not only can I never watch TV, but even when I can use the internet, it is extremely slow, with low quality picture, often not working at all. Of course, when I have these problems I try to call Consolidated tech support, but let me just say their service is about just...
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3 comments
#810427

I spoke with Consolidated Communications about the languishing copper network, as they are about the last connectivity option for a lot of us consumers. I made note of Google Fiber and asked what plans they had to upgrade the network to competitive.

They do not see other providers becoming an issue and clearly fiber is not a threat. They made specific note of Google Fiber and said it was not an issue. With many cable providers installing data caps they hold at least one advantage. We are hardly pushing Internet over outdated copper lines that can't hold a 4K video stream without hiccups.

I wouldn't be surprised if some of the original copper from the 1930's is still being used. Hey Consolidated we want Fiber, so what if the last mile installation is prohibitively expensive now it matches the price you charge for the service every month. I seen one article that said some lone company helped them squeeze IPTV onto the copper, extending the life of the network. The Internet is poor when compared to the national average.

Install Fiber please, it's made to handle high bandwidth applications. Someone save us!

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ID
#317280 Review #317280 is a subjective opinion of poster.
Location
Charleston, Illinois
Service
Consolidated Communications Internet Service
New Reviewer

Consolidated Communications

We had Consolidated Communications for a long time. Because of where we live "Kinda the Boonies" We are limited of our telephone providers. Consolidated would do *** *** all the time. We call them to ask them what the problem is and they would act like they are ***! Seriously act like they are dumber than ***! Well the last thing that pissed us off is they changed their billing address without telling their customers... Our check bounced many times. They cut off our service. Then wanted to charge a outrages reconnection fee even though it was their fault. This is *** we have put up with for years. And we decided to cancel. The neighboors I hear have the same problems. We now only use cell phones and use Internet by cable.
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3 comments
#704531

Don't let the door hit you in the *** on the way out.

#318410

Consolidated Communications likes to put long distance charges on bills. Granted they may be 11 cents.....

but just how much money will they make when they slip 11 cents by to thousands of people? If it didn't happen so often I wouldn't complain. Folks check your bills!!!! And again, Consolidated.....

I know NO ONE in Tunica Mississippi.. but I'll pay you your 2 measly 11 cent charges that you refused to remove "because they were direct dialed from my home to a cell phone". People I know are usually in BED at midnight..

why would I be calling people I don't know TWICE in one night after midnight? I will be SO glad when Angelina County, Texas gets more providers in here than the rip off companies that have been here all of my life!

#266323

:(

We got a charge from a third party on our Consolidated phone bill. We contacted the third party and they said it was an error and they would issue a credit. We contacted Consolidated and they refunded the late fee. The next month Consolidated charged a second late. We contacted Consolidated and they refused to refund the second fee, its tier police, to only refund one fee a year.

Even when it's a billing error. Can't wait to sign up with a new provider.

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ID
#143989 Review #143989 is a subjective opinion of poster.
Location
Spring, Texas
Service
Consolidated Communications Internet Service