Consolidated Communications Reviews

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New Reviewer

THEY SUCK!!

YOU CAN'T CALL THEM. WHEN YOU DIAL CUSTOMER SERVICE # YOU HEAR SILENCE FOR ETERNITY. THEY ARE ATTEMPTING TO ROB ME FOR AT LEAST $90 ON LATEST BILL THEY WILL NEVER GET.

User's recommendation: BEWARE!!

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ID
#1998540 Review #1998540 is a subjective opinion of poster.
Loss
$90
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

THEY SUCK

YOU CAN NOT CALL THEM. NONE OF THEIR PHONE NUMBERS WORK. YOU DIAL ANY OF THEIR CUSTOMER SERVICE NUMBERS AND NOTHING RINGS EVER. YOU HEAR SILENCE FOR EVER. THEY ARE ATTEMPTING TO STEAL AT LEAST $90 ON MY LATEST BILL WHICH THEY WILL NEVER GET. THIS COMPANY IS A BUNCH OF THIEVES.

User's recommendation: BEWARE!!!! THEY WILL TRY TO ROB YOU ANY CHANCE THEY GET!!

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1 comment
#1895118

I experienced the same thing for last two months since I order internet service never worked every time when I called them will work for couple minutes and will stop.

ID
#1998524 Review #1998524 is a subjective opinion of poster.
Preferred solution
Full refund

Expensive low speed intenet

Very expensive for max internet speed of as high as 7Mbps Download 1 upload but most of the time 5 or 6 download and 0.85 upload for $68.62. Internet always locking up or going down. Streaming services always buffering, We are stuck with them, the only service in our area beside satellite which is even worse.

User's recommendation: Not worth the cost. Hopefully you have an alternative.

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ID
#1954939 Review #1954939 is a subjective opinion of poster.
Location
Naples, Maine
New Reviewer

Company promises "High Speed" interenet. Does not deliver

I was told I could get their 7mps internet. All of my neighbors have it. We live in a rural community. After 2 weeks of empty promises, contradictory comments between the service center, customer service, and the service tech, I was told that i am not eligible because they need to update their infrastructure which they have no plans to do so. In the meantime, I am stuck with a service a step up from dial-up (3mps DSL) and the company continues to advertise this as an option.

User's recommendation: AVOID AT ALL COST.

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ID
#1952322 Review #1952322 is a subjective opinion of poster.
Service
Consolidated Communications Internet Service
Preferred solution
Deliver product or service ordered

Need a new remote

Hello. I have called 5 times, been on hold for at least 15 minutes before I hung up. Called Corporate, got the same number to call. Sent 3 emails and chatted on Twitter. I NEED A NEW REMOTE!!!! Why is it so hard to get a new remote. I used to just go into my Roseville store, and get one. But you closed that. You need to have a dedicated number or email just for remotes. The person I chatted with on Twitter, said I needed to call. I gave her all my info. I just need a remote, not the password to the bomb!!! This is just moronic. What if I actually needed help with my service. I don't have time all day to spend on hold for this stupid stuff. Sheeshl. My Acct. # 916-560-****.
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ID
#1948556 Review #1948556 is a subjective opinion of poster.
Location
Sacramento, California

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New Reviewer

Unfair Business Practices

I signed up for internet service. From day one the service did not work properly. I called about 5 times on different occasions over a 5 month period to get it resolved and they could not so we had to cancel the service. We were charged an early termination fee of $129. When I called to ask to have it removed they refused stating that they only had records of me calling once. They claim to record all calls but do not. I have cell phone records of my calls. Stay away from Consolidated Communications.

User's recommendation: Stay away from Consolidated Communications.

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ID
#1941673 Review #1941673 is a subjective opinion of poster.
Service
Consolidated Communications Internet Service
Cons
  • Unfair billing practices
Loss
$129
Preferred solution
Removal of termination charge. We should not have to pay for termination of a service that does not work.

This internet service is terrible.

The internet that Consolidated Communications is so horrid, the internet provided rarely works, and when it does we get TEN percent of what we pay for. Do not get their service as they are terrible at handling customers and provide terrible internet.

User's recommendation: Do not purchase a package from Consolidated Communications.

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ID
#1919343 Review #1919343 is a subjective opinion of poster.
Pros
  • Ideas of where the company wants to head
Cons
  • Everything else

Being charged cut off fee after they sent bill to wrong address

Our service was cut do to non payment. THEY SENT TO WRONG ADRESS AFTER NUMEROUS YEARS AS A CUSTOMER!. NOW THEY ARE CHARGING US A REINSTALLATION FEE! AND NOT WAIVING SERVICE. THEY WON'T ACTIVATE SERVICE UNLESS WE ARE THERE AND WE ARE IN LOCKDOWN LIKE ALMOST EVERYONE. CUSTOMER SERVICE WAS HORRIFIC!. O GUESS WORKING AT HOME LLOWS YOU TO EAT WHILE YOU ARE SUPPPOSED TO BE INTERACTING WITH YOUR CUSTOMER. CAN'T WAIT TILL THERE IS AN OPTION OTHER THAN THEM AS THEY WILL BE OUT OF BUSINESS IMMEDIATELY. DON'T KNOW ANYONE THAT WAS EVER HAPPY WITH THERE SERVICE. SINCE THERE IS THIS WEBISTE I'M OBVIOUSLY NOT ALONE. COMCAST XFINITY IS BEING RUN IN MOST OF THERE REGIONS. SWITCH ASAP I AM. BTW THEY SERVICE EVERY TIME WE WENT TO OUR VACATION HOUSE WAS NOT WORKING, DAYS TO GET TECH ON HAND, ESSENTIALLY THROW MONEY AWAY WITH THERE SERVICE.

User's recommendation: ANYBODY BUT COONSOLIDATED WASTE OF MONEY.

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ID
#1896725 Review #1896725 is a subjective opinion of poster.
Location
Huntington Station, New York
New Reviewer

Technical Service

My tv service has been down for 2 days. I have spend 3 hours today and still not getting it fixed. Their service is terrible for repairs.

User's recommendation: Don't use them.

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ID
#1844899 Review #1844899 is a subjective opinion of poster.
Pros
  • People that worked in the office are friendly
Cons
  • Terrible service customer service is getting worse
Preferred solution
Deliver product or service ordered

Price increase

After signing on with CCI for another year,at a " locked in" price,they sent my new bill telling me that they will be raising my invoice next month by 2 dollars. I called them and complained but the representative told me there was nothing he could do. Just try pulling that nonsense with the government,or even a contractor. These lying pieces of garbage don't care about any of us. All they care about is their "bottom line" .AngryAngryAngryAngry

User's recommendation: Find another internet company.

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ID
#1836525 Review #1836525 is a subjective opinion of poster.
Location
Wexford, Pennsylvania
New Reviewer

Poor internet service

For the second time in less than a month I am once again having to call Consolidated because my internet is NOT working. This happens more frequently than not and is not acceptable in todays world. Consolidated should be held to the standards that other internet services provide! Living in a rural area and having Consolidated as your only choice for internet service is wrong to say the least! I depend on the internet when doing my college work. It is Monday and my assignment is due Wednesday..the earliest appointment Consolidated has to send a technician out is Thursday. CONSOLIDATED...FIX YOUR PITIFUL SERVICE AND PROVIDE TO YOUR CUSTOMERS WHAT THEY ARE PAYING FOR!

User's recommendation: RUN FROM CONSOLIDATED.

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ID
#1817928 Review #1817928 is a subjective opinion of poster.
Service
Consolidated Communications Dsl Internet Service
Pros
  • Tech support and customer service personnel were polite
Cons
  • Service interruptions
  • Lack of service
  • Service at all
Preferred solution
Deliver product or service ordered
New Reviewer

Go to another provider as consolidated communications coustomer service is terrible

lose home phone for 10 days now internet keeps dropping out service is terrible :::: again:::::
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ID
#1803307 Review #1803307 is a subjective opinion of poster.
Preferred solution
price reduction and profuse apology for service being so bad

Go elsewhere.

I suspended service in January and had paid in full up to then. Should have only been charged their monthly suspension fee in Feb, but they are trying to charge me for two more full months and claiming I didn't pay for December. I have a bank statement that shows otherwise.
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ID
#1798487 Review #1798487 is a subjective opinion of poster.
Location
Phippsburg, Maine

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Verified Reviewer
New Reviewer

Think carefully before you commit to a contract,

I went back to Consolidated because of promotions but the same old problem of unreliability has reared its ugly head again. The reason I left my other provider was because I was unable to negotiate the cost down because my promotions ran out, otherwise I would still be their customer. I was completely satisfied with everything else. If my problem continues I'll cancel my service!!
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ID
#1788078 Review #1788078 is a subjective opinion of poster.
Location
Roseville, California
Pros
  • When service first started
  • Cost
  • Cs and tech support seemed competent
Cons
  • Reliability
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Don’t do it. I think we all should just stop payment at one time and get there attention!

Empty promises Service standards not adequate Passed off techs also If employees are mad about having to lie to customers. Consolidated Texas seems to be that way all over.
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ID
#1782790 Review #1782790 is a subjective opinion of poster.
Location
Houston, Texas
Service
Consolidated Communications Dsl Internet Service
Pros
  • Tech support can explain things in simple terms
  • Technician that come to my house are always polite
Cons
  • Lack of service
  • Internet speeds were very poor for the money charged
Reason of review
Bad quality
Loss
$5000
Preferred solution
Deliver product or service ordered