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If at all possible find another internet service cause CC sucks

I am paying for 7 mbps and tonight as always I get 0.67 download and I can't even run YouTube. I have called and called and they come out and say they have fixed it then the next day I am right back where I started. Calling and calling all the time to get the same crap. If I could afford another service I would jump on it in a minute but I understand they all throttle you down after getting you as a customer. Sad
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1 comment
#1820660

Bad company apny

ID
#1748569 Review #1748569 is a subjective opinion of poster.
Service
Consolidated Communications Internet Service
Reason of review
paying for speed I am not getting on my internet
Loss
$100000
Preferred solution
Fix it permantly so I get what I am paying for.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Don't get this service

I've only had consolidated for less then a week . I'm having trouble with both my TV's saying no signal and my internet keeps going on and off asked consolidated to come back with tec support . I kept getting sent to different departments after half an hour of being put on hold getting the run around I asked to speak to a superviser (Christy) tells me its not there problem must be my tv's and theres nothing they can do. Now what am I supposed to do ? I thought that that's what CUSTOMER SERVICE was for to service the customer now stuck in a three year contract and it hasn't even been a week
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2 comments
#1800026

My mother has consolidated at her house which she lives because she gets to see me almost every other day for her internet an tv not working. Just decided to check reviews out of curiosity/ rage. It doesn’t take a rocket scientist to figure out that this company is deliberately misleading customers and charging them for a service that they not only don’t provide but can’t provide.

#1820662
@PissedConsumer1800026

Company is just awful service but demands full pay for non service. PUC is no help save gov money fore all of them.

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ID
#1722705 Review #1722705 is a subjective opinion of poster.
Pros
  • Less expensive
  • Technician that come to my house are always polite
Cons
  • Poor repair service
  • Service interruptions
  • You get what you pay for
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

Stay away from Consolidated Communications!!!!

In the last month we have talked to five representatives and had three technicians come out and look at our system. we continue to have slow speed or no internet service. the technicians and representatives continue to tell us that we are having no issues with our service.
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1 comment
#1784932

This is a typical, I assumed learned at meetings, response from Consolidated. Nothing wrong with your service. It must be your router, your wiring, your whatever...

ID
#1720128 Review #1720128 is a subjective opinion of poster.
Service
Consolidated Communications Internet Service
Pros
  • People that worked in the office are friendly
Cons
  • Internet speeds were very poor for the money charged
Reason of review
Bad quality
Preferred solution
Price reduction

I wouldn't use them if I had a choice.

Consolidated Communications bought-out my former phone company and so I had no choice but to use them (they are the only local provider.) In the year since that happened the phone and Internet from them has gone out 3 times for around a week each time. Right now we are on the 3rd time and Day 5 of the current outage, Cell phones do not work in my town so I have to use my back-up Internet (from satellite) to get ahold of people to have them deal with CCI for me. I was told to wait at home last Wednesday (and I did) and then to wait at home yesterday (and I did) and no one showed up. I was told they could come today or maybe on Monday (December 2nd.) The CCI Customer Service Representatives - including the supervisors - simply lie to get you off the phone. The local CCI technician gave us his cell phone number to call him directly in case of a problem, but he does not answer his phone or return any voice messages you leave for him. Living in a town with no cell phone service and having no landline phone service for days is a health hazard since in an emergency I would have to use my back-up Internet (not CCI's Internet) to e-mail someone for help and hope that message gets sent to the right local emergency officials. CCI does not seem to care at all about the days-long outages or its effects on those of us who have to go through them several times a year.
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1 comment
#1820663

Have no other choice

ID
#1719543 Review #1719543 is a subjective opinion of poster.
Cons
  • Days-long outages of phone and internet service
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I contacted Consolidated Communications for service installation. My daughter had been living in the house and had internet through consolidated and all equipment was up-to-date and functioning. She called and cancelled her account, I called to start the account in my...
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2 comments
#1793655

I took over my moms account after she passed away and got the account switched over to be in my name and reduced to internet only. The next month I went online to pay my bill and it was $950.

I called and they said it was for equipment not returned. So starting new service might have been better

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ID
#1718986 Review #1718986 is a subjective opinion of poster.
Service
Consolidated Communications Internet Service
Cons
  • No response
  • Bad quality
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
New Reviewer

Don't use this company

In recent years company has gone from bad to worse waited and called two weeks for service on internet repair. Lost the ticket they said over priced no service. go with slower if you have to but go else where numerous billing issues over the past ten years as well with threats of disconnect after paying on time.
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ID
#1713315 Review #1713315 is a subjective opinion of poster.
Service
Consolidated Communications Customer Care
Cons
  • Terrible service customer service is getting worse
  • No response to trouble tickets
  • Unreliable service
Reason of review
Poor customer service
New Reviewer

Rude cs support

asked to have our internet upgraded to the new bonded service but was denied. Called again and gave them a false name and address on the same dirt road and they said sure
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ID
#1709257 Review #1709257 is a subjective opinion of poster.
Pros
  • No pros
Reason of review
Problems with payment

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Verified Reviewer
New Reviewer

Priced too high - Technicians could not fix my computer firewall issues

I kept getting messages that my firewall was not secured. The Consolidated Commuications (CC) technicians forwarded the issue to Kaspersky (a Russian designed and owned security product). After over 14 days (including two passes up to Russia), and SEVERAL attempts to fix the issue, they gave me the number to contact the Microsoft technical staff. Microsoft then passed the issue to a technical contractor. At that level, it took another 4 days to FINALLY fix the issue. I eventually decided to shift over to Spectrum, after the fiasco with CC. Spectrum offers WiFi and landline voice (unlimited long distance in US, Canada, Mexico, Puerto Rico, Guam, American Samoa, etc,)
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ID
#1705048 Review #1705048 is a subjective opinion of poster.
Location
Kansas City, Kansas
Service
Consolidated Communications Technical Support
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund
New Reviewer

THEY ARE BILLING ME FOR A SERVICE NEVER CONNECTED

Update by user Oct 31, 2019

THE BBB WILL DEAL WITH THIS MESS

Original review posted by user Oct 31, 2019
I CALLED FOR INFO THEN CANCELLED ATT DIRECT INSTALLATION IF INTERNET AND THEY ARE STILL BILLING ME CLAIMING INSTALLATION DID OCCURE BUT THEY DO NOT HAVE A STATEMENT OF INSTALLATION THE CS REP TOLD ME I NEEDED A POLICE REPORT TO DISCONNENT What????
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ID
#1695299 Review #1695299 is a subjective opinion of poster.
Reason of review
DID NOT INSTALL BUT STILL BILLLING ME
Loss
$129
Preferred solution
NEGATE THE BILL I DID NOT HAVE SERVICE INSTALLED

Taking advantage of an elderly person

Tried probably 20 to 30 called to port a home number to another carrier before it was finally completed. However, they continued to bill my mother for service to a vacant home. When it was discovered a person named "Cheryl" at ext. 9708 told me that they would credit the account back to the port date, and send a check following the 10/15/19 statement. Instead the 10/15/19 bill shows a balance due! This time when I tried to speak with them they would not because I didn't have a PIN or know my mom's 1st car. Why are they allowed to be in business?
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ID
#1688385 Review #1688385 is a subjective opinion of poster.
Location
Sacramento, California
Cons
  • Absolute worst service ever bring back fairpoint
Reason of review
Return, Exchange or Cancellation Policy
Loss
$300
Preferred solution
Full refund
New Reviewer

Worst internet provider plus the most expensive

Origially I had Fairpoint for my phone service as they were the only option where I reside. I also had internet service, phone and Direct Tv which were supposed to be bundled which never happened. Consolidated bought out Fairpoint and the internet service is horrid. Customer service is also lousy as I placed a complaint for the internet service. A tech came out and couldnt find anything wrong and because I was at work and not home they charged me a service charge (Fairpoint did not ever charge for service issues) The service is so poor you cant stream anything without constant interruptions or "error" code stating bandwidth too narrow. Will be looking into satelite options for both phone and internet. And to make matters worse all of this poor service costs 108.00 per month which is highway robbery
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ID
#1680420 Review #1680420 is a subjective opinion of poster.
Service
Consolidated Communications Internet Service
Cons
  • Unreliable service
  • Service dept sucks
  • Poor repair service
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
New Reviewer

Technical complaint

The technician cut my internet off by accident thinking he cutting the neighbors internet off so when i call consolidated to report the situation. The assistant telling me I have to be without service for 5 days the mistake their technician cause.
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ID
#1676030 Review #1676030 is a subjective opinion of poster.
Service
Consolidated Communications Technical Support
Cons
  • Slow speeds
  • Have to wait days in order for services to be restore
Reason of review
Disconnect the wrong service
Preferred solution
Let the company propose a solution
New Reviewer

SLOOOOOOW Internet

The only thing quick about this service is the monthly bill.
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ID
#1675589 Review #1675589 is a subjective opinion of poster.
Location
Southeast Montgomery, Texas
Service
Consolidated Communications Internet Service
Reason of review
Bad quality
Preferred solution
Speed up my internet

Poor customer service

The customer service is very rude God I wish our town didn’t have a contact with them they are horrible the company just don’t care
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ID
#1675349 Review #1675349 is a subjective opinion of poster.
New Reviewer

Complaint

phone and internet don't work they charge two much both of them $118
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ID
#1671867 Review #1671867 is a subjective opinion of poster.
Location
Decatur, Illinois
Reason of review
Poor customer service
Loss
$113
Preferred solution
Full refund