Consolidated Communications Reviews

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Bad service

I have been with this company since 2007. Since then my bill has been rising to almost $240.00 a month for TV, phone and internet. Today they changed my email which they said they would be doing this about a month ago. They chose to do this while I am trying to get an update when a plumber will arrive. I was affected as ALL of Texas has been from the freezing weather last week. I called the company, after waiting for almost 25 minutes to speak to someone. I was told they had taken the system down I have to call back later. I hate this company and would NOT recommend them to my worst enemy!!!

User's recommendation: DO NOT DEAL THEM AT ALL!!!!!!!

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ID
#2431919 Review #2431919 is a subjective opinion of poster.
Location
Conroe, Texas
Service
Consolidated Communications Bundle
Pros
  • No pros
Cons
  • All cons
Preferred solution
Quit screwing people over!
New Reviewer

Pissed off at very very bad service

filed out email contact form on problems i had with service and within 1 minute got standard form email to call for service at 844-968-**** but that is the same number I told them I keep getting server unreachable response. They NEVER read my email explaining the problems they just keep sending unreachable phone numbers. there is NO WAY to contact them.

User's recommendation: don't buy.

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ID
#2416857 Review #2416857 is a subjective opinion of poster.
Cons
  • Bad communication
  • Customer service sucks really bad
  • Poor service
Preferred solution
Deliver product or service ordered
New Reviewer

Internet down for 5 days

internet just goes off and stays off for a while
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ID
#2386964 Review #2386964 is a subjective opinion of poster.
Location
Conroe, Texas
Preferred solution
Let the company propose a solution
New Reviewer

BILLING ISSUES

2 months ago I called to lower the cost of my current phone bill. The person i spoke with told me it would be cheaper if I switched from my current small business plan 118.00 a month....to a residential plan. They set a plan for me to my existing business plan, but it would be 75.00+/- a ,month . The employee i worked with told me that my next bill would be high but to ignore it because the next bill would contain all the "credits"... I continued to say over and over again... "I DO NOT WANT TO CHANGE MY CURRENT PLAN IF IT IS GOING TO COST ME MONEY! NO SWITCH OVER FEES RIGHT? NO HIDDEN FEES? NO EXPENSES INVOLVED? Of course, I was told yes yes yes.... And of course that is not what happened..run as

User's recommendation: stay away from this company.

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ID
#2356052 Review #2356052 is a subjective opinion of poster.
Loss
$500
Preferred solution
Price reduction
New Reviewer

Remote stop working

Voice activation is only thing working on remote
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ID
#2353095 Review #2353095 is a subjective opinion of poster.
Service
Consolidated Communications Technical Support
Preferred solution
Let the company propose a solution
New Reviewer

Horrible customer service

Power went down six days ago, many hours on the phone trying to get someone to come out and address the wires down on my driveway. Eventually had to ask the fire department to move the wires. No internet, kids doing school virtually and I run a business out of our home. They finally come and work on it for about 20min and leave without checking anything, of course it doesn't work. I call again and they tell me the work order is cleared, which means I have to start the process again. Nightmare, going to cancel everything from these people and find a new company and only get internet.

User's recommendation: Avoid like Covid-19.

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ID
#2331859 Review #2331859 is a subjective opinion of poster.
Cons
  • Got rude and not helpful with me
  • Lack of service
  • Slow speeds
Loss
$800
Preferred solution
Full refund
New Reviewer

Terrible Internet with Terrible Customer Service

I got trapped into a two-year contract with this terribly slow company. I tried to call just to see if there was anything faster because, but they claimed we had the highest Mbps available. The tech company is also extremely rude and impatient. Wouldn't recommend, Xfinity here I come!

User's recommendation: Xfinity wifi is much faster.

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ID
#2251871 Review #2251871 is a subjective opinion of poster.
Location
Stowe, Vermont
Preferred solution
Let me out of my contract.
New Reviewer

It just doesn’t work

Internet is consistently down. Speed is slow for 20mbps due to them not being able to have priorities differentiated. Im fed up but options are non existent.

User's recommendation: Avoid if possible.

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ID
#2214873 Review #2214873 is a subjective opinion of poster.
Location
Mattoon, Illinois
Preferred solution
I just want it to work

Exhausted with the unreliable internet

I was told that there was a physical issue with the line that leads to my street. Ok. Fine. That was "fixed". For 48 hours, service was OK. Not great but OK. After 2 days, it was out again. I would have internet for 4 hours and the none for 3 hours, then on again, off again. They sent a guy again to fix MORE of what was wrong. They were actually on my street, so I had faith. We were good for about a month, now today, it is off and on again all day. Can't stay connected for longer than 30 mins. A gust of wind seems to be the issue. I wish I could just use my horrible cell LTE to run my office. I could punt-kick CCI right into the dumpster. How ironic that I went to submit this review and my connection went down.

User's recommendation: Stay away : If I could give 1/8 star, I would.

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1 comment
#1959747

Montgomery Texas. Same typ of issue here going on 5th day.

Maybe 10th phone call. Only exception is that internet works for about 29 minutes then drops out. Call center then prompts you through reboot of router and all of you devices.

Same drill. Works for a bit then drops out.

ID
#2213862 Review #2213862 is a subjective opinion of poster.
Location
Stowe, Vermont

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Verified Reviewer
New Reviewer

They are lying about internet pricing.

They state "$xx.xx per month for two years" on their website but I got an increase after six months. I inquired about it and got a call back in two days stating that there is no guarantee that the price won't go up.
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ID
#2181902 Review #2181902 is a subjective opinion of poster.
Service
Consolidated Communications Dsl Internet Service
Pros
  • Somewhat reliable
Cons
  • Dishonesty
Preferred solution
Keep the rate as originally stated for the time stated.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Terrible internet service

Don't use this company. If you have an outage they won't notify when it comes back up. You will likely go a week without service before they can have a tech come fix your internet. Don't even think about asking for a credit for said week long outage because they will just keep sending you to different departments. If at any point you ask to speak to a manager, you will be told that they have to submit a request to have someone call you back and even then their "hands are tied". I have had more than one time this has happened.

User's recommendation: call someone else for internet.

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ID
#2176632 Review #2176632 is a subjective opinion of poster.
Service
Consolidated Communications Internet Service
Cons
  • Crappy customer service
  • Slow response to calls
  • You get what you pay for
Preferred solution
Full refund

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Verified Reviewer
New Reviewer
Internet went out on Sat night. Called tech support Sun morning. First available time for service tech to come was Thursday afternoon from 2-4. 4 came and went still no tech. Terrible service would be an improvement. User's recommendation: Go anywhere else
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1 comment
#1996914

I am also in Mankato and your review is too kind to CCI - our monthly bill with Hickorytech (which they purchased) was about $89.00 monthly and is just under $200.00 and with announced increases for next month will go over $200.00 monthly. Supposedly another company has asked the city council for approval to come into Mankato and I hope the get it.

CCI has poor service, our local office and tech services were basically closed contrary to what they originally said. These companies should be prohibited from buying up their smaller competitors.

ID
#2162774 Review #2162774 is a subjective opinion of poster.
Location
Mankato, Minnesota
Service
Consolidated Communications Technical Support
Loss
$125
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Problems with CCI

I use Consolidated Communications and operate a business. My business phone, internet and email has been down since 9/3/2020 and after many calls and many hours on the phone with CCI staff the best they can do is send a tech on 9/14. When I explained to numerous CCI reps I run a business and cant have my phone line, email and internet down for nearly 2 weeks I was repeatedly told that is all we can do.

User's recommendation: Run for your life and avoid CCI.

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ID
#2160659 Review #2160659 is a subjective opinion of poster.
Location
Milpitas, California
Preferred solution
Fix the problem now
New Reviewer

Billing and service

I had to complain to the Dept Of Public Utilities in Vt to get the $65 they overcharged me. They jerked me around for weeks and lied to the agency. Finally, got it but they made it as difficult as possible. Now they had been stone walling about the slow service for years. Kept telling me it was a problem in side the house. Finally, a service man came out and fixed the problem on the pole, now my internet speeds doubled. Preparing another complaint for right now.

User's recommendation: Call them once, if you don't get service call the state and complain.

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ID
#2156411 Review #2156411 is a subjective opinion of poster.
Loss
$1500
Preferred solution
Price reduction
New Reviewer

Billing system

Bill is 6 pg.s long and very confusing, with previous charges listed(last mo. bill was pd. in full), then past due charges of x amount(there is none, but they list some figure) with an * and halfway down pg. they print "please disregard the past due charge if payment has been made. Then list[new charges] (3 items) then Total new charges due 18th of coming month.(This is what I owe, under $100) Next line; Total Due (past due and new) $278. Two weeks prior we get a disconnect notice need to pay some amount I can't figure out how they got that amount. So I call (LOL) and wait and wait yup and wait. I can't talk to anyone to find out what's going on.

User's recommendation: Find another provider!

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ID
#2153149 Review #2153149 is a subjective opinion of poster.
Location
Standish, Maine
Service
Consolidated Communications Bundle
Pros
  • Technician that come to my house are always polite
Cons
  • Unfair billing practices
  • Customer service wait runaround unacceptable
Loss
$149
Preferred solution
Let the company propose a solution