Product: Consolidated Communications Customer Care Clear all filters (0 of 19 reviews match)
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They don't seem to know what they are doing and they are the only provider up here. Hmmm..... I have gotten several emails recently from them about a problem with autopay but it was almost impossible to find out how to fix it. I work well with many similar providers. Consolidated Communications...
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1.5
Product
Consolidated Communications Customer Care
I didn't like
  • Web site and their phone support
#1305189
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Took me 4 phone calls and probably 2 hours of my life because they can't even recognize bill pay payments. Long hold times up to an hour, transfer you to different depts, then get cut off and have to start all over again. Get to "Financial Services Dept." and they say...
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Product
Consolidated Communications Customer Care
I didn't like
  • Phone maze
  • Terrible service customer service is getting worse
  • Terrible product
#1280904
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Spoke to a Crystal this morning and she was unbelievably rude and nasty to me for no apparent reason. She SHOULD NOT be in customer service with the attitude she has. I will be making this complaint EVERY day wherever I can to make sure the world knows not to speak to...
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Anonymous
Anonymous

you can leave crystal alone... and thats that

2.5
Product
Consolidated Communications Customer Care
#1258750
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Called for routine customer support issue, wanted to pay bill. Waited for over 40 minutes for agent; customer service person was rude and then hung up on me! I have never had that happen. Conveniently, CC does not have a complaint line for support feedback, so I am...
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Product
Consolidated Communications Customer Care
#1255245
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Service is horrible at home and customer service is even worse. Our bill has continued to go up after being a good customer for over a year. When it first went up to about $46 from $41 they said their services went up in November and that since we were out of contract...
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1.0
Product
Consolidated Communications Customer Care
#1242259
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Consolidated Communications - Horrible

This company is the worst company ever I’m trying to cancel their phone service because my father passed away I’ve been on hold for an hour 15 minutes at a time horrible horrible phone company
Product
Consolidated Communications Customer Care
#1241068
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EVERY TIME I HAVE HAD TO REACH CUSTOMER SERVICE I GET A RUN AROUND , SPENDING AN HOUR ON HOLD , THEN TRANSFERRED TO THE WRONG DEPARTMENT AND START ALL OVER AGAIN , MAKE ENOUGH MONEY FROM YOUR CUSTOMERS TO PROVIDE REASONABLE SERVICE ?? I THINK SO . CAN'T WAIT TO GET...
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1.3
Product
Consolidated Communications Customer Care
I didn't like
  • Customer service wait runaround unacceptable
  • Customer service sucks really bad
#1239260
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I have submitted three requests for callback with this company Consolidated Communications within the past two weeks for call-back to initiate internet service with them. I received no response, so I called their number (822-968-7224) and input my zip code; immediately...
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1.0
Product
Consolidated Communications Customer Care
I didn't like
  • Terrible customer service
#1230024
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Worst company ever.How does someone call you if they work 8-5? Your office isnt even available to people that work.......yep 8-5. You expect your customers to call you during their lunch break or something. No notices on services pending or disconnections. Internet...
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1.6
Product
Consolidated Communications Customer Care
#1216044
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Internet dropped.Phone Tech tried to fix. Determined it was modem, needed on site repair. Advised that I wouldn’t be home on Monday but wed would work. Tech showed up on Monday. We weren’t home. Tried to call him. He closed the ticket and I received no communication. I...
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Product
Consolidated Communications Customer Care
#1212388
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