Product: Consolidated Communications Customer Care Clear all filters (14 of 14 reviews match)
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Took me 4 phone calls and probably 2 hours of my life because they can't even recognize bill pay payments. Long hold times up to an hour, transfer you to different depts, then get cut off and have to start all over again. Get to "Financial Services Dept." and they say...
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Product
Consolidated Communications Customer Care
I didn't like
  • Phone maze
  • Poor customer service
  • Terrible product
#1280904
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EVERY TIME I HAVE HAD TO REACH CUSTOMER SERVICE I GET A RUN AROUND , SPENDING AN HOUR ON HOLD , THEN TRANSFERRED TO THE WRONG DEPARTMENT AND START ALL OVER AGAIN , MAKE ENOUGH MONEY FROM YOUR CUSTOMERS TO PROVIDE REASONABLE SERVICE ?? I THINK SO . CAN'T WAIT TO GET...
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1.3
Product
Consolidated Communications Customer Care
I didn't like
  • Customer service sucks really bad
  • Customer service wait runaround unacceptable
#1239260
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I have submitted three requests for callback with this company Consolidated Communications within the past two weeks for call-back to initiate internet service with them. I received no response, so I called their number (822-968-7224) and input my zip code; immediately...
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1.0
Product
Consolidated Communications Customer Care
I didn't like
  • Terrible customer service
#1230024
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Worst company ever.How does someone call you if they work 8-5? Your office isnt even available to people that work.......yep 8-5. You expect your customers to call you during their lunch break or something. No notices on services pending or disconnections. Internet...
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1.6
Product
Consolidated Communications Customer Care
#1216044
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Internet dropped.Phone Tech tried to fix. Determined it was modem, needed on site repair. Advised that I wouldn’t be home on Monday but wed would work. Tech showed up on Monday. We weren’t home. Tried to call him. He closed the ticket and I received no communication. I...
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Consolidated Communications Customer Care
#1212388
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Called to get service on a Thursday, they needed a few days to get my phone number ported over from Comcast.Hadn't heard from them in over a week, called in to find out what was going on and was informed I had an install appointment for that Monday. Got a call on...
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Consolidated Communications Customer Care
#1198189
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Absolutely awful, do not use unless you absolutely have to.Completely useless customer service unless you have a rep in front of you. Do not get anywhere near advertised and paid for speed. Speeds are not consistent at all. Please DO NOT give these people your money....
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Product
Consolidated Communications Customer Care
#1088430
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This company is So far behind the times.The customer service reps (4 just tonight) that I contacted about simply upgrading my cable package, were all nice and professional. However None of them knew what to do, and suggested I go on the site to see if I can find more...
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Jharmony
Jharmony

Also, my internet drops about 4x a week. After my 12 month contract is up, I will not be renewing.Working from home can be very challenging when you get kicked offline, and th...

1.9
Product
Consolidated Communications Customer Care
#957101
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Consolidated Communications Customer Care Review

Horrible cable service. The customer service people try, but they can't be reponsible for a product that does not work. The owners of the company need aware of whats going instead pilhering this horrible product and collect their paycheck.
Product
Consolidated Communications Customer Care
#929357
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Consolidated Communications Customer Care Review

Forget the poor customer service response the crappy static filled 1940's classical music is enough to make u hang up
2.4
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Consolidated Communications Customer Care
#902547
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