Product: Consolidated Communications Customer Care Clear all filters (0 of 22 reviews match)
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Waited 1 1/2 months for these people to come out and install in our new house they give you a time between 8-5 so i had to take the whole day out of work, that morning they cancelled because they messed up on some paper that they couldn't even say what it was, they...
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Consolidated Communications Customer Care
#1353825
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I have been a customer with fairpoint for 9 years, when I heard that consolidated bought I took a wait and see attitude.I had my 1st encounter with then about getting long distance thru them I was using pioneer. when I called they asked for a pin #, which I had...
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1.0
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Consolidated Communications Customer Care
I didn't like
  • Overall experience
#1353401
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In the interest of Brevity, It took them forever to come fix my problem and they wound up not only not resolving the issue but they took down my internet. When I called them to ask what time they would be back to fix the issues, I was informed that it would be over two...
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1.0
Product
Consolidated Communications Customer Care
I didn't like
  • Everything about the crapy company
#1340983
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They don't seem to know what they are doing and they are the only provider up here. Hmmm..... I have gotten several emails recently from them about a problem with autopay but it was almost impossible to find out how to fix it. I work well with many similar providers. Consolidated Communications...
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1.5
Product
Consolidated Communications Customer Care
I didn't like
  • Web site and their phone support
#1305189
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Took me 4 phone calls and probably 2 hours of my life because they can't even recognize bill pay payments. Long hold times up to an hour, transfer you to different depts, then get cut off and have to start all over again. Get to "Financial Services Dept." and they say...
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Consolidated Communications Customer Care
I didn't like
  • Terrible service customer service is getting worse
  • Terrible product
  • Phone maze
#1280904
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Spoke to a Crystal this morning and she was unbelievably rude and nasty to me for no apparent reason. She SHOULD NOT be in customer service with the attitude she has. I will be making this complaint EVERY day wherever I can to make sure the world knows not to speak to...
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Anonymous
Anonymous

you can leave crystal alone... and thats that

2.5
Product
Consolidated Communications Customer Care
#1258750
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Called for routine customer support issue, wanted to pay bill. Waited for over 40 minutes for agent; customer service person was rude and then hung up on me! I have never had that happen. Conveniently, CC does not have a complaint line for support feedback, so I am...
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Consolidated Communications Customer Care
#1255245
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Service is horrible at home and customer service is even worse. Our bill has continued to go up after being a good customer for over a year. When it first went up to about $46 from $41 they said their services went up in November and that since we were out of contract...
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1.0
Product
Consolidated Communications Customer Care
#1242259
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Consolidated Communications - Horrible

This company is the worst company ever I’m trying to cancel their phone service because my father passed away I’ve been on hold for an hour 15 minutes at a time horrible horrible phone company
Product
Consolidated Communications Customer Care
#1241068
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EVERY TIME I HAVE HAD TO REACH CUSTOMER SERVICE I GET A RUN AROUND , SPENDING AN HOUR ON HOLD , THEN TRANSFERRED TO THE WRONG DEPARTMENT AND START ALL OVER AGAIN , MAKE ENOUGH MONEY FROM YOUR CUSTOMERS TO PROVIDE REASONABLE SERVICE ?? I THINK SO . CAN'T WAIT TO GET...
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1.3
Product
Consolidated Communications Customer Care
I didn't like
  • Customer service sucks really bad
  • Customer service wait runaround unacceptable
#1239260
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