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2.7

I strongly do not recommend Consolidated Communication for internet in the Montgomery County area north of Houston.

1) Poor equipment reliability: I have requested 3 service calls to the house to troubleshoot poor internet service from June 1, 2016 to August 19, 2016. The main problem is upload speed.

Essentially zero. Times out on speedtest. Makes internet unusable.

2) Customer service and appointment: Service technical no-showed on appointment again today. Wife skipped work and stayed home for consolidated appointment.

Wife was on work phone call when technical called house phone. Technical called second number at other location.

Child answered and said dad cannot come to the phone right now. Technical cancelled appointment and no-showed.

Reason of review: Bad quality.

Monetary Loss: $300.

Preferred solution: Deliver product or service ordered.

Consolidated Communications Cons: Service reliability.

Location: Montgomery, Texas

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