Product: Consolidated Communications Technical Support Clear all filters (6 of 6 reviews match)
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Called to order faster service way back around Feb 9 Friday.They said order would take effect Monday Feb 12 as all they had to do with switch me on their server. Nothing. Called follow up, said were working on it. Called a third time, technician has no trace of an...
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Consolidated Communications Technical Support
#1205162
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Consolidated communications dropped our advertised 800 number and after months of torture they offered us credit of our account. We spent over $10,000 advertising a number they dropped because of human error and they offered us $1,000 on credit. We lost all new...
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Consolidated Communications Technical Support
#1200369
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Great customer service. I've only had their TV service for a week, have had their internet and phone for 10 years, never a problem. Thing is, I solved the problem myself. These geeks that are supposedly trained to help us are no help at all. They read from their...
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1.0
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Consolidated Communications Technical Support
#1186178
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I am very disappointed with CCI.I tallked to several agents. Agent Scott promised me that my concern would be completed within 24 hours. I spoke to another rep who showed arrogance with me and said that it would be completed anytime from 8-5. Then I called again and...
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1.0
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Consolidated Communications Technical Support
I didn't like
  • Internet speed
  • Disconnected call
#894794
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My cable box or my remote (or both) were not working.I called CCI to have them come out. It took me over an hour to finally talk to someone that could schedule a service call. They never called to confirm someone was actually coming out. They did arrive between the...
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Consolidated Communications Technical Support
I didn't like
  • Inability to provide the service i am paying for
#892521
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Our Internet and phone have been down for 4 days. I called the first day and had technical support create a ticket for the issue to be fixed. Never heard back from them. I called the next day. The phone rep stated that the ticket was still in line to be resolved and...
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Anonymous
Anonymous

Yup, had ours knocked out by a construction crew. I called it in and they told me that I was a low priority in town, 3 days later they fiiiiinally fixed things. They never c...

Anonymous
Anonymous

Xfinity is here now finally. I plan to be switching by the end of the month.

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Consolidated Communications Technical Support
#735753
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