Product: Consolidated Communications Tv Service Clear all filters (0 of 12 reviews match)
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Consolidated Communications - Sucks sucks TVs freeze and they still expect their monthly p

TVs froze at 5pm it’s now 9 pm and for service is a run around
1.0
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Consolidated Communications Tv Service
#1219836
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Internet service is unreliable to the point that I routinely reboot the modem and/or router typically 5 times a week.TV service is unreliable... channels disappear, recording doesn't work, etc. One of their technicians last week told me that a lot of CCI's business in...
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Consolidated Communications Tv Service
#1130270
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Consolidated Communications - Both phone and tv down over a week

Every day I call, I am given another day further than the last one. Horrible service for the money I pay.It started with no phone , Then lost tv service. Then given 4 different service dates. Still no phone and no tv . Then if you finally get a person to talk to, they in turn give you more misinformation . Still no help. More bs I have never been treated so badly by a Company that seems to not care what your problems are,Horrible mistreatment of a customer of over 5 years
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Consolidated Communications Tv Service
#949252
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This is the worst cable TV I've ever had. I don't live in the woods or nothing like that. Its the worst service ever. I'm not at a hotel I'm at home and I like to watch sports. When the TV freezes every second its hard to watch a ball game. Yall need to fix your...
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1.0
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Consolidated Communications Tv Service
#948153
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When I turn on the tv, it gets only audio and no pictures sometimes, which takes forever to load, when it finally loads, a few minutes later, it sometimes pixels out and lags behind, skipping portions of shows, which really frustrates me.:( I have also had to return...
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2.6
Product
Consolidated Communications Tv Service
I liked
  • Customer service
  • When it was surewest
I didn't like
  • Service reliability
  • Poor price to value
#885373
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Consolidated Communications Tv Service Review

The only thing that Consolidated Communications can reliably provide, in terms of television service, is a bill. Constant tiling, picture freeze, sound cut out... And their customer service is equally horrible.
1.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
Product
Consolidated Communications Tv Service
#846627
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They pushed an upgrade to my DVRs in the house, and since then I cannot view any recording. The screen that shows the recordings is blank and says is not connected. Uh, if it wasn't connected, how could I even watch TV? I've tried hard reboots, I've tried reconnecting,...
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2.4
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Consolidated Communications Tv Service
#846091
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Consolidated Communications - CCI Surewest

I am not sure what happened to this company after CCI took over the quality of service and reliability has gone down hill. I have my email service interrupted, jerky tv. Then they suck you in to some contract that is extorsion for garbage service. CCI is a joke, Surewest at least you felt it was a family and the actually cared about customer need.  Don't call on the weeked to trouble shoot they have some Level 1 tech that cant pull his head out of his your know.
Product
Consolidated Communications Tv Service
I didn't like
  • Slow response to problems
  • Runaround
  • Not having a feedback form on site
#808622
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It is the second time in a month that my TV service has stopped working. CCI doesn't know why. Now the phone isn't working either. They are coming out 5 days after I called in the problem. When they came out a month ago they didn't know what the problem was. Great...
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Anonymous
Anonymous

I have had problem after problem and no resolution to the problems. Dispatch lies to you and the customer service reps lie without any consequences. Conversations are not reco...

Product
Consolidated Communications Tv Service
#765357
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I'm watching the television and all it does on every single channel is it makes giant pixels from the previous frames and mutes some of the sounds and makes this wierd buzzing sound like a robot. It's so wierd! Also it constantly freezes the screen. This is on some...
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1.2
Product
Consolidated Communications Tv Service
I didn't like
  • Unreliable service
  • Bad connection
  • Bad quality
#595890
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