Consolidated Communications Phone Numbers and Emails

Toll-Free Number:

  • (844) 968-7224
Send Message

Headquarters:

  • (217) 235-3311

Investors/ Franchising:

  • (781) 575-4061
    Shareholder Services (International)
  • (866) 697-5701
    Shareholder Services (Within U.S.)

Jobs/ Career:

  • (888) 461-8858
    Accessibility Support
  • (888) 299-3898

Legal:

  • (833) 679-0181
    CCPA Inquiries

Consolidated Communications Emails:

Business Customer Service
Investors/ Franchising
Legal
DMCA Inquiries
Media
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How to Contact Consolidated Communications Customer Service?

Most Popular Number:

(844) 968-7224
Total calls: 82 Issues resolved: 3 Last call: Mar 27, 2024

What is the Consolidated Communications Customer Service Phone Number?

The Consolidated Communications customer service phone number is (844) 968-7224. This toll-free telephone number allows individuals to make calls from any part of the USA. The customer service unit aims to offer timely and quality services to all clients, addressing problems or requests promptly. Response time depends on the nature and complexity of the challenge. When contacting Consolidated Communications Phone Number , familiarity with personal details expedites the resolution process. Consolidated Communications provides twenty-four-hour customer service, even during unusual hours, ensuring access to a representative.

What is the Consolidated Communications Email Address?

For email communication, you can reach Consolidated Communications customer service at partnersupport@consolidated.com. The email address above is attended to regularly, and typical responses are. However, please note that you may need to wait longer for a response during peak seasons or weekends. When writing an email, you need to include necessary information related to your account details and write down details of your issue or inquiry. This, in turn, will help the customer service team to get more information about you and achieve a preferred solution.

What are the Consolidated Communications Customer Care Hours?

Concerning round-the-clock customer care, Consolidated Communications Corporate Office provides such services to their customers. Connect with their customer service team at all hours, whether in the afternoon or early morning. Their customer service line operates 24/7, allowing help-seeking at any convenient time. They aim to attend to cases promptly, but the decision to contact them should be based on the problem's characteristics. For instance, waiting until regular business hours is advisable when the team has fewer responsibilities for a complex technical issue.

What is the Consolidated Communications Headquarters Address?

The central hub for the operations and customer service functions of Consolidated Communications is situated at 121 S. 17th St., Mattoon, Illinois 61938, United States. If you plan to pay a visit, arrange an appointment beforehand to guarantee the availability of suitable Consolidated Communications Customer Care staff for assistance. Be mindful that entry may not be granted to all visitors, and it's prudent to ascertain your eligibility before scheduling your visit in adherence to safety and security protocols.

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Contact Information

Consolidated Communications Website:

Consolidated Communications Help Center:

Corporate Office Address:

Consolidated Communications Holdings, Inc.
121 S. 17th St.
Mattoon, Illinois 61938
United States

Consolidated Communications Rating Based on 277 Reviews

Rating details

1.3
more details
Customer service
Product or Service Quality
Reliability
Price Affordability

Rating stats

Rating trend

Summary of Consolidated Communications Customer Service Calls

254 TOTAL
CALLS
04:19 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Consolidated Communications?

Product/ Service Question:

  • “Re connect service”
  • “Problem with internet”
  • “No internet”

Payments and Charges Question:

  • “Need to report fraud”
  • “Pay bill”
  • “Bill”

Staff Question:

  • “Customer service”
  • “Imy internet service is absolutely horrible!”
  • “Something wrong with these TV service”

Request for Information Question:

  • “See how much bill is”
  • “Check internet status”
  • “Tech support”

Activation/ Cancellation Question:

  • “To Cancel repair ticket”
  • “Cancel service”

Account Question:

  • “Account set up to pay bill”
  • “Change my number on my account”
  • “Forgot pin to remote access to call forwarding”

Return/ Replace Question:

  • “No email need to change my payment”
  • “I want to return my equipment”

Website/ Application Question:

  • “I want website content removed”

Other Question:

  • “Line removal”
  • “Repair”
  • “Tv”

About

Related Companies

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Summary

Consolidated Communications is a family of companies which are intended to provide advanced communication services to both residential and business customers in such states as Illinois, Texas and Pennsylvania. Consolidated Communications currently offers a wide range of services over its technologically advanced IP-based network, including local and long distance telephone, high-speed Internet access and Digital TV, etc. Serving markets in three states of the USA, Consolidated Communications is considered to be the 12th largest independent local telephone company in the nation. The related businesses of the company are intended to complement its core telephone business and include directory publishing as well as advertising services, business systems, retail and wholesale operator services, call completion services and fully integrated telemarketing and fulfillment services which the company is also involved into.

Consolidated Communications reviews and complaints

Consolidated Communications is ranked 656 out of 2028 in Telecommunications category

Area Served

USA

Payment Methods

VISA

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