Consolidated Communications Phone Numbers and Emails

Toll-Free Number:

  • (844) 968-7224
    Privacy inquiries

Customer Service:

  • (844) 653-6094


  • (833) 679-0181
    CCPA inquiries; Toll free
  • (844) 968-7224
    Privacy inquiries

Consolidated Communications Emails:

Copyright Infringement Inquiries

Consolidated Communications Contact Information

Consolidated Communications Website:

Consolidated Communications Online Chat:

Corporate Office Address:

Consolidated Communications
21 South 17th Street
Mattoon, Illinois 61938
United States
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Consolidated Communications Rating Based on 263 Reviews

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Summary of Consolidated Communications Customer Service Calls

04:25 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Consolidated Communications Customer Service?

Payments and Charges Question:

  • “Ibill”
  • “My bill is ridiculously high”
  • “Help paying bill”

Product/ Service Question:

  • “Cable not working”
  • “Phone and Internet not working.”
  • “Land line phones not working at home.”

Staff Question:

  • “Imy internet service is absolutely horrible!”
  • “Something wrong with these TV service”
  • “Services aren’t working”

Activation/ Cancellation Question:

  • “To Cancel repair ticket”
  • “Cancel service”

Account Question:

  • “Change my number on my account”
  • “Need to change wifii password”

Return/ Replace Question:

  • “I want to return my equipment”

Website/ Application Question:

  • “I want website content removed”

Request for Information Question:

  • “About a bill and service”

Other Question:

  • “I was calling because you think already stole my *** $4 from me and I got that *** bank receipt for it and I'm going to have your *** if you can't send me my *** phone to my address like you said you going to play no God damn damn you God”
  • “Internet”
  • “Internets out”


Consolidated Communications Terms of Service
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Consolidated Communications Privacy Policy
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Top Consolidated Communications Services

Internet Service, Customer Care, Technical Support

Top Consolidated Communications Products


Consolidated Communications Pros and Cons

Pros: When service first started, Technician that come to my house are always polite, Helpful representative, Cs and tech support seemed competent, Tech support can explain things in simple terms

Cons: Customer service, Service interruptions, Internet speeds were very poor for the money charged, Terrible service customer service is getting worse, Service response too slow

Related Companies

Fairpoint, SureWest


Consolidated Communications is a family of companies which are intended to provide advanced communication services to both residential and business customers in such states as Illinois, Texas and Pennsylvania. Consolidated Communications currently offers a wide range of services over its technologically advanced IP-based network, including local and long distance telephone, high-speed Internet access and Digital TV, etc. Serving markets in three states of the USA, Consolidated Communications is considered to be the 12th largest independent local telephone company in the nation. The related businesses of the company are intended to complement its core telephone business and include directory publishing as well as advertising services, business systems, retail and wholesale operator services, call completion services and fully integrated telemarketing and fulfillment services which the company is also involved into.

Consolidated Communications reviews and complaints

Consolidated Communications is ranked 476 out of 1708 in Telecommunications category

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