Consolidated Communications Phone Numbers and Emails

Toll-Free Number:

  • (844) 968-7224
    Privacy inquiries

Customer Service:

  • (844) 653-6094

Legal:

  • (833) 679-0181
    CCPA inquiries; Toll free
  • (844) 968-7224
    Privacy inquiries

Consolidated Communications Emails:

Legal
Copyright Infringement Inquiries
Media

Consolidated Communications Contact Information

Consolidated Communications Website:

Consolidated Communications Online Chat:

Corporate Office Address:

Consolidated Communications
21 South 17th Street
Mattoon, Illinois 61938
United States
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Consolidated Communications Rating Based on 255 Reviews

Rating details

1.4
more details
Customer service
Product or Service Quality
Reliability
Price Affordability

Rating stats

Rating trend

Summary of Consolidated Communications Customer Service Calls

185 TOTAL
CALLS
03:44 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Consolidated Communications Customer Service?

Product/ Service Question:

  • “Land line phones not working at home.”
  • “Internet will not work”
  • “Reconnection”

Payments and Charges Question:

  • “Pay bill”
  • “Pay my bill”
  • “Pag bill”

Staff Question:

  • “Transfer or cancle services”
  • “NEW SERVICE”
  • “Change service”

Activation/ Cancellation Question:

  • “To Cancel repair ticket”
  • “Cancel service”

Account Question:

  • “Need to change wifii password”

Return/ Replace Question:

  • “I want to return my equipment”

Request for Information Question:

  • “About a bill and service”

Other Question:

  • “TV has no high tv stations after 514”
  • “Remote will nit setup”
  • “No internet”

About

Consolidated Communications Terms of Service
To read more: https://www.consolidated.com/Support/Terms-Policies
Consolidated Communications Privacy Policy
To read more: https://www.consolidated.com/Support/Terms-Policies/Privacy-Policy
Consolidated Communications FAQ
To read more: https://www.consolidated.com/Support/Terms-Policies/Internet-Terms-Policies/Open-Internet-Information-FAQs
Top Consolidated Communications Services

Internet Service, Customer Care, Technical Support

Top Consolidated Communications Products

Website

Consolidated Communications Pros and Cons

Pros: When service first started, Technician that come to my house are always polite, Helpful representative, Cs and tech support seemed competent, Tech support can explain things in simple terms

Cons: Poor customer service, Service interruptions, Internet speeds were very poor for the money charged, Terrible service customer service is getting worse, Service response too slow

Related Companies

Fairpoint, SureWest

Summary

Consolidated Communications is a family of companies which are intended to provide advanced communication services to both residential and business customers in such states as Illinois, Texas and Pennsylvania. Consolidated Communications currently offers a wide range of services over its technologically advanced IP-based network, including local and long distance telephone, high-speed Internet access and Digital TV, etc. Serving markets in three states of the USA, Consolidated Communications is considered to be the 12th largest independent local telephone company in the nation. The related businesses of the company are intended to complement its core telephone business and include directory publishing as well as advertising services, business systems, retail and wholesale operator services, call completion services and fully integrated telemarketing and fulfillment services which the company is also involved into.

Consolidated Communications reviews and complaints

Consolidated Communications is ranked 440 out of 1695 in Telecommunications category

Area Served

USA

Payment Methods

VISA

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