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Summary of Consolidated Communications Customer Service Calls

44 TOTAL CALLS
50% SUCCESSFUL CONNECTIONS
04:31 AVG CALL DURATION
5% ISSUES RESOLVED

Customers Contact Consolidated Communications to Ask about:

Payments and Charges:

  • “Payment due”
  • “Bill”
  • “Extend my payment option”

Staff:

  • “Customer service”
  • “Transfer or cancle services”

Return/ Replace:

  • “I want to return my equipment”

Other:

  • “Faster internet”
  • “Email log I”
  • “Hd channels not working”

About Consolidated Communications

Top 5 Consolidated Communications Services

Internet Service, Customer Care, Tv Service, Technical Support, Bundle

Top 5 Likes about Consolidated Communications

Helpful representative, Tech support can explain things in simple terms, Cs and tech support seemed competent, When service first started, When it was surewest

Top 5 Dislikes about Consolidated Communications

Service response too slow, Customer service, Service interruptions, Made me do technician work, Terrible service customer service is getting worse

Top 5 Related Companies

Fairpoint, SureWest

Summary

Consolidated Communications is a family of companies which are intended to provide advanced communication services to both residential and business customers in such states as Illinois, Texas and Pennsylvania. Consolidated Communications currently offers a wide range of services over its technologically advanced IP-based network, including local and long distance telephone, high-speed Internet access and Digital TV, etc. Serving markets in three states of the USA, Consolidated Communications is considered to be the 12th largest independent local telephone company in the nation. The related businesses of the company are intended to complement its core telephone business and include directory publishing as well as advertising services, business systems, retail and wholesale operator services, call completion services and fully integrated telemarketing and fulfillment services which the company is also involved into.

Consolidated Communications reviews and complaints

Consolidated Communications is ranked 216 out of 1795 in Telecommunications category

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