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Summary of Consolidated Communications Customer Service Calls

62 TOTAL CALLS
35% SUCCESSFUL CONNECTIONS
04:31 AVG CALL DURATION
5% ISSUES RESOLVED

Customers Contact Consolidated Communications to Ask about:

Payments and Charges:

  • “Pay my bill”
  • “Help paying bill”
  • “Bill”

Staff:

  • “Services aren’t working”
  • “Customer service”
  • “Transfer or cancle services”

Activation/ Cancellation:

  • “Cancel service”

Return/ Replace:

  • “I want to return my equipment”

Account:

  • “Need to change wifii password”

Other:

  • “Phone line noisy. No internet”
  • “Tech support”
  • “Missed appointment call about upgrade to internet”

Consolidated Communications Rating Stats

1.5 out of 5 stars
based on 120 reviews
See all 210 reviews

Rating stats

  1. 75 reviews
  2. 31 reviews
  3. 11 reviews
  4. 3 reviews
  5. 0 reviews

About Consolidated Communications

Top 5 Consolidated Communications Services

Internet Service, Customer Care, Tv Service, Technical Support, Bundle

Top 5 Consolidated Communications Products

Internet Installation, Website, Installation

Top 5 Likes about Consolidated Communications

Reps were alway helpful and nice, When service first started, Tech support can explain things in simple terms, Installer who came to the house, Cs and tech support seemed competent

Top 5 Dislikes about Consolidated Communications

Service response too slow, Service interruptions, Terrible customer service, Terrible service customer service is getting worse, Poor repair service

Top 5 Related Companies

Fairpoint, SureWest

Summary

Consolidated Communications is a family of companies which are intended to provide advanced communication services to both residential and business customers in such states as Illinois, Texas and Pennsylvania. Consolidated Communications currently offers a wide range of services over its technologically advanced IP-based network, including local and long distance telephone, high-speed Internet access and Digital TV, etc. Serving markets in three states of the USA, Consolidated Communications is considered to be the 12th largest independent local telephone company in the nation. The related businesses of the company are intended to complement its core telephone business and include directory publishing as well as advertising services, business systems, retail and wholesale operator services, call completion services and fully integrated telemarketing and fulfillment services which the company is also involved into.

Consolidated Communications reviews and complaints

Consolidated Communications is ranked 287 out of 1841 in Telecommunications category

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Consolidated Communications Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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