Consolidated Communications
Consolidated Communications Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Consolidated Communications has 1.3 star rating based on 276 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Technician that come to my house are always polite, Cs and tech support seemed competent, Installer who came to the house.
Cons: Internet speeds were very poor for the money charged, Service interruptions, Internet or telephone service.Recent recommendations regarding this business are as follows: "Stay far away", "GO ELSEWHERE", "Stay Far Away", "Don’t Use The Company!", "If you can get ANY other provider I suggest you do. They aren’t worth it.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Consolidated Communications has 1.3 star rating based on 276 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Technician that come to my house are always polite, Cs and tech support seemed competent, Installer who came to the house.
Cons: Internet speeds were very poor for the money charged, Service interruptions, Internet or telephone service.Recent recommendations regarding this business are as follows: "Stay far away", "GO ELSEWHERE", "Stay Far Away", "Don’t Use The Company!", "If you can get ANY other provider I suggest you do. They aren’t worth it.".
Most users ask Consolidated Communications for the delivery of goods as a solution to their issues.
Consumers are not pleased with Reliability and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Internet issues
- Weak
Preferred solution: Fix the problem
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Garland, MaineResolved: Terrible Tech Support and Customer Service
Company fixed the issue and I have been provided with settlement agreement. Finally repaired.
would be there the next morning, Friday. I took another vacation day and waited at home another 11 hours, no tech. and no phone call. I called tech support once again and this time was told Monday, June 26.
I took another vacation day, no tech. and no phone call. Called tech support and was told Tuesday, June 27 another vacation day, no tech and no phone call. I called and was told Wednesday.
At this point I told them I could take another vacation day as I had already taken four days and waited a total of 44 hours. I was told they can only fix my service if someone is home.
I am still without service. Unbelievable!
User's recommendation: Stay Far Away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTHIEVES, THIEVES, THIEVES
My elderly father had horribly slow internet through Consolidated. They sold him upgraded FIDIUM Fiber.
Installed FIDIUM and 10 months later I discovered they were charging him for both!! All modems / routers had been removed by Consolidated on date they installed FIDIUM. After hours on the phone, they told my 80 yr old father the best they could do is reimburse him for 3 months of the charges. They charged him $59 / month for 10 months for a service they removed from his house.
They stole $590 from him and when they got caught they gave him back $177. THIEVES, THIEVES, THIEVES, THIEVES, THIEVES, THIEVES, THIEVES, THIEVES, THIEVES!
Preferred solution: Full refund
User's recommendation: GO ELSEWHERE
Poor service, incompetence and employees that lie.
User's recommendation: Stay far away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerA full month charge for Internet when I used it from last payment March 17 until March 29 after moving!
- Original price was ok
- Never prorated the new amount
Preferred solution: Price reduction
User's recommendation: Don’t Use The Company!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Morrill, MaineQuery
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIrritation
Preferred solution: Answers to billing questions
Terrible service
So. I moved out of town about 4-5 years ago.
Since then I have had consolidated communications as a internet and phone provider. I am at my limit. You try and call to see what the issue is. They want you to have every once of information you can give to them and then theyll talk to you.
My problem mainly is, when you go to make a complaint NO ONE WILL LISTEN. I have had my internet go out so much and I never had once had a problem with xfinity. Sure internet would go out. But it wouldnt be a routine thing.
Im at the point where I get so angry its happened again because they dont listen and dont care. If I could switch providers I would but they specifically have roads I contract so no other providers can come in and take their spots. Theyre money hungry and make people suffer for a dollar. School is hard.
Looking things up for work is hard. Im afraid I will loose all and any progress I have made on certain things because my internet will randomly just turn off and something wont come on after you reset the router.
User's recommendation: If you can get ANY other provider I suggest you do. They aren’t worth it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cranberry, PennsylvaniaUpgrade results in slower service. Dissatisfied in Pennsylvania
Been an internet customer since the'90's. Starting last year my service will simply seize up for no apparent reason.
Signed up for the most bandwith available in my area. However, since the supposed upgrade, my service is slower than ever. When I participate on a Zoom or Webex call I get messages telling me my internet connection is unstable.My smart tv has to buffer everything most recently. I am frustrated with tech support who won't connect me to the hub a half block from my house with reliable high speeds, but instead insist I have to remain on this antiquated snail line at least 15 miles away.
This is killing my business.i had to agree to a contract thatI have yet to recive and told that I can't cancel without a penalty. When I asked if it was an evergreen contract the rep tried to lie, but finally admitted if I didn't cancel within 30 days of the expiration date it would automatically renew.
- Technician that come to my house are always polite
- Technicians understand the problem but are not allowed to fix it
- Slow to upgrace equipment
- Contract
Preferred solution: Deliver product or service ordered
User's recommendation: Repeated mergers have destroyed this company. It lacks the resources to deliver the speeds it advertisrs.
Terrible company they keep using old copper and won’t fix their lines
They are using old copper and are refusing to fix their copper or replace their lines
Our internet keeps going out every day and we have to reboot our router and we tried everything we replaced our router and we moved our router and used Ethernet on our desktop and even changed and removed the password and nothing is working to help this
We talked to a tech for another company who said Consolidated uses older copper wires from back in the days of landline phones for their internet and they offer fiber in some areas but not our area we have tried to get Consolidated to fix the old wires that were set up by Verizon who was bought out by fairpoint and then Consolidated bought fairpoint but has refused to replace there lines
We heard on the news they are doing fiber in Maine but they said its only for more populated areas and not our area I would avoid Consolidated if you can
The only good this is there is no data cap
Our only other options are to do Hughes net and they have a low data cap and need a ugly dish in our house, use cable that requires a 500 dollar install fee due to the wire expansion needed or to wait for Starlink to be launched in our area we are keeping Consolidated for now but might switch to cable or starlink in the future
I never tired their phone or tv service but I doubt its any better
- Service area
- No data caps
- Installer who came to the house
- Unreliable
- Slow internet
- Refusing to fix wires
Preferred solution: Deliver product or service ordered
User's recommendation: Do not expect good internet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible internet
- Tech support and customer service personnel were polite
- Unwillingness to help their customers
- I did not like tech support very rude
- Bad communication
Preferred solution: Let the company propose a solution
User's recommendation: Skip this trash Dialup and outdated company that doesn't care about us.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Blountstown, FloridaPOOR SERVICE OR LACK THERE OF!
Without service more than I have it! It is costing me my personal business that I do from home!
And This has been going on for over 5 years! And I call and they say they will have someone call to set a time up to come out, they NEVER call until they are on their way and I work my full time job during the day and it an hour away! They never give a heads up or nothing and then I have to suffer and pay for a service I dont receive and then my business suffers because I cant produce what I promised!
Its not right nor is it legal! Something HAS TO BE DONE about this company and their disregard to their customers!
- Internet or telephone service
- That they could not fix my issues
- Inability to provide the service i am paying for
Preferred solution: Deliver product or service ordered
User's recommendation: If at all possible choose another company!
Repeated poor service and condescending service representative.
User's recommendation: Don't do business with this company. They give your poor service and also treat you poorly.
Their website sucks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkNo service.
Preferred solution: Deliver product or service ordered
Sucks
Preferred solution: Apology
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