Most helpful review

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Verified Reviewer
New Reviewer

Upgrade results in slower service. Dissatisfied in Pennsylvania

Been an internet customer since the'90's. Starting last year my service will simply seize up for no apparent reason. Signed up for the most bandwith available in my area. However, since the supposed upgrade, my service is slower than ever. When I participate on a Zoom...
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ID
#3687403 Review #3687403 is a subjective opinion of poster.
Location
Cranberry, Pennsylvania
Pros
  • Technician that come to my house are always polite
Cons
  • Contract
  • Slow to upgrace equipment
  • Technicians understand the problem but are not allowed to fix it
Preferred solution
Deliver product or service ordered

Terrible service

So. I moved out of town about 4-5 years ago. Since then I have had consolidated communications as a internet and phone provider. I am at my limit. You try and call to see what the issue is. They want you to have every once of information you can give to them and then...
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ID
#3829332 Review #3829332 is a subjective opinion of poster.
Location
Winooski, Vermont

Repeated poor service and condescending service representative.

Called multiple times regarding poor service. Representative was condescending. I am a long time customer in good standing. My service has been poor since inception. Wait times for service orders are long and rarely if ever solve the problem.

User's recommendation: Don't do business with this company. They give your poor service and also treat you poorly.

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ID
#3548823 Review #3548823 is a subjective opinion of poster.
Location
Bath, Maine

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Verified Reviewer
New Reviewer

Horrible internet

Advertised as great internet but bandwidth is low, and ping spikes at all times of the day. Not reliable for gaming, streaming, or even using an Alexa. Just all around worse of the worse out there. Spectrum, TMobile 5G home internet, Google Fiber, or even ATT are all 10x better than this You can obtain TMobile 5G home internet anywhere, even if it's not in your home - just set it up to an approved address and you are authorized to use it at ANY (ex. your home) location

User's recommendation: Skip this trash Dialup and outdated company that doesn't care about us.

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ID
#3518627 Review #3518627 is a subjective opinion of poster.
Pros
  • Tech support and customer service personnel were polite
Cons
  • Unwillingness to help their customers
  • I did not like tech support very rude
  • Bad communication
Preferred solution
Let the company propose a solution

Terrible company they keep using old copper and won’t fix their lines

They are using old copper and are refusing to fix their copper or replace their lines Our internet keeps going out every day and we have to reboot our router and we tried everything we replaced our router and we moved our router and used Ethernet on our desktop and...
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ID
#3503068 Review #3503068 is a subjective opinion of poster.
Pros
  • Installer who came to the house
  • Service area
  • No data caps
Cons
  • Refusing to fix wires
  • Unreliable
  • Slow internet
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

POOR SERVICE OR LACK THERE OF!

Without service more than I have it! It is costing me my personal business that I do from home! And This has been going on for over 5 years! And I call and they say they will have someone call to set a time up to come out, they NEVER call until they are on their way...
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ID
#3499614 Review #3499614 is a subjective opinion of poster.
Location
Blountstown, Florida
Cons
  • I would not place even a minimal value on their services
  • That they could not fix my issues
  • Unfair billing practices
Loss
$1700
Preferred solution
Deliver product or service ordered
New Reviewer

Sucks

Never get my bill then give u all money for junk !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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ID
#3345106 Review #3345106 is a subjective opinion of poster.
Location
Barnstable, Massachusetts
Loss
$50
Preferred solution
Apology
New Reviewer

No one come to setup my service

Original review updated by user Jan 03, 2022
I set up an appointment to start a new service with consolidate, but No one called/shown up on my place. I called, and customer service agent told that they are running out of stock for device. I already called my existing internet provider to terminate the service as I had confirmed schedule service order .

User's recommendation: consolidate won't care for their customer . DON'T JOIN.

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ID
#3226404 Review #3226404 is a subjective opinion of poster.
Location
Marshall, Pennsylvania
Service
Consolidated Communications Internet Installation
Preferred solution
Let the company propose a solution

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Verified Reviewer
Junior Reviewer

No service.

Horrible horrible company! I have no choice but to use them for my internet because we dont have any other options. My internet is out, which I completely rely on for everything including tv! Tech support had me trouble shoot but unplugging and replugging in the modem. Thank you tech scholar! When it still would not work it was declared broken. A ticket was written for a technician to come out. They cant tell me when or if this would happen. I rent out my house though Airbnb and my guests are now up there with no way to communicate with the outside world. This company is worthless
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ID
#3192326 Review #3192326 is a subjective opinion of poster.
Location
New York, New York
Loss
$800
Preferred solution
Deliver product or service ordered

Can not fix TV

Repairman has been out 5 times and still not fixed. I have been waiting on one today,12/22/21, for over 4 hours, still no serviceman. The phone went out 4 days ago so we canceled the phone. Will be canceling the TV as well. POOR service, but what would one expect from a phone company trying to supply TV service, it is just a patch-work of devices. Avoid at all cost Consolidated in Conroe, Texas.Avoid

User's recommendation: Avoid.

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ID
#3189316 Review #3189316 is a subjective opinion of poster.
Location
Conroe, Texas

Their website sucks

Consolidated Communications - Their website sucks
The website is very stupid (difficult to use/understand) with lots of errors and ugly. They should have a better customer service website!
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ID
#3112645 Review #3112645 is a subjective opinion of poster.
Location
Conroe, Texas

Internet service, pricing

Internet connectivity is sporadic (DSL), with frequent unexplainable interruptions. The company had no interest in upgrading our landlines. Customer service is polite, but having to go through the same menu every time the provider has an issue on their end is frustrating and unfair, considering the constant problems. Price for value is terrible. Looking forward to dropping CC as soon as possible.

User's recommendation: Avoid at all costs.

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ID
#3074416 Review #3074416 is a subjective opinion of poster.
Location
New York, New York

Rubbish Internet

Rubbish internet service and customer support. Called months ago to tell them my high speed wasn't working. Several tech visits later, finally fixed, but they refused to refund me for the time it wasn't working. Implied it was probably my fault it wasn't working in the first place - that I had too many devices on the line. Avoid at all costs.

User's recommendation: Avoid at all cost.

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ID
#3027108 Review #3027108 is a subjective opinion of poster.
Location
Montpelier, Vermont

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Internet inoperable

I have not had Internet consistently for ten days. Contacted Consolidated 4 times now and get the same broken record from all of the net support . Looking into it someone is coming out. Wrote up a ticket. I put in the notes. BS after BS. Still no internet . Or me even told me it looks like the tickets been closed what a bunch run around. I keep asking when is someone coming out?. You should here the lies and excuses they tell you. Uhhh, my supervisor is looking at it right now

User's recommendation: 24/7 support does not mean anything.

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ID
#2920340 Review #2920340 is a subjective opinion of poster.
Pros
  • Only thing available
Cons
  • Only thing available
Loss
$50
Preferred solution
Deliver product or service ordered
New Reviewer

Because you're a bunch of *** Kirksey charger charged me twice for something I already paid for yes or no on Fox

Yes hopefully want some phone if you *** said that I had to pay insurance on your *** Crooks and you paid I paid the $4 and I ain't got no *** phone and you keep *** with me yeah well *** you tell me. That $4 back *** you I've already *** spread it on Facebook like bunch of *** Crooks you are you still in the red bastards

User's recommendation: Future customer I wouldn't let you *** on me if I don't fire you *** Crooks.

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ID
#2913687 Review #2913687 is a subjective opinion of poster.
Location
Phoenix, Arizona

NO TV SERVICE FOR 2 WEEKS + ZERO ASSISTANCE GETTING IT FIXED

They have been LYING for 2 WEEKS NOW about lmaginary Service they were going to do to get my TV Fixed.

User's recommendation: Dont Live where These *** are the Only Provider.

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ID
#2808407 Review #2808407 is a subjective opinion of poster.
Location
Skowhegan, Maine

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