Consolidated Communications Reviews

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New Reviewer

Poor Service and High Billing

I'm on my 4th time to report my TV service. They have never fixed it the 1st time. The screen freezes, I get a message that it lost connection, the screen goes into large blocks of color . If you put in a report on the web they never respond nor fix. They charge too much and I love the propaganda on the commercials about how good they are. They don't offer any lower rates when you reach your renewal month. Maybe for a business they are good but for a homeowner, they are the worst. When they were Sure West they were good but at this point I would recommend looking into a different provider before signing up with them.

User's recommendation: Look for another provider.

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3 comments
#2011311

Totally agree with your comment!

#2000738

Poor Service and High Billing and router don't save energy

#1986810

same here horrible service!

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ID
#2289998 Review #2289998 is a subjective opinion of poster.
Location
Roseville, California
Service
Consolidated Communications Tv Service
Cons
  • Poor repair service
  • Crappy customer service
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

I call so many time for the same problem

Last year problem with phone and internet came over fix the temporary My neighbor inform me wire on top of lawn to mower \they have to lift the wire . I started to call last month they were going to come next day no one waited couples more day I saw the truck in front did do nothing call back put me on hold over 15 minutes when dead call back the person said 2 to 3 days last week still waiting not happy with service may have to start looking for some else . What happen is this line get cut off I will not have service Is this what I get to be a customer over 38 years

User's recommendation: customer over 38 years do not go with them.

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ID
#2666210 Review #2666210 is a subjective opinion of poster.
Location
Concord, New Hampshire
Pros
  • Like the price
Cons
  • Do not like service
Preferred solution
Deliver product or service ordered

Had trouble finding anyone to talk to

Every thing went extremely well once I finally got a live human being to talk to. They need to be more direct and not depend almost entirely on a maze of computers.
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ID
#2662116 Review #2662116 is a subjective opinion of poster.
Location
Akron, Ohio
New Reviewer

Internet is out after a storm no one showing up rude staff when i call nasty ans said i woukd have to pay despite no service

Wed. severe storm. Wires poles down. I get it. Friday poles thursday power back poles up. No internet pile wires in road cut . Called repair rude said i would still have to pay usual bill. Saturday called repair wires hanging in road. Rude says wont be coming till after holiday. Said i was changing company they are terrible put me to customer service. Asks when is disconnect date. No apologies from anykone.

User's recommendation: Avoid this company the only reason I’ve had it for 20 some years is because of my loyalty to the people that work there locally from back when it was a lovely company called Taconic technology they had an office right here in chatham and we knew everybody by name and they always took care of us but they made the mistake of merging with Fairpoint and then Fairpoint merged with consolidated and it’s been a steady decline ever since especially with consolidated the price keeps going up the service keeps going down the people you talk to on the phone I don’t know where they are they’re all over and they’re nasty.

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ID
#2655617 Review #2655617 is a subjective opinion of poster.
Service
Consolidated Communications Internet Service
Pros
  • In past nice local people always helped and were kind
Cons
  • Service speed connectivity cost
Loss
$30
Preferred solution
Full refund

Lost phone service yesterday with no response?

Call them up and got song and dance , -going on 2 days and no help to get phone back on and called before storm with problem

User's recommendation: don't use them if you want reliable service.

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ID
#2628040 Review #2628040 is a subjective opinion of poster.
Location
Montpelier, Vermont
Preferred solution
Deliver product or service ordered
New Reviewer

ON,OFF,ON,OFF,ON,OFF

ON,OFF,ON,OFF,ON,OFF ALL DAY EVERY DAY THEY JUST SUCK FOR THE M0ONEY THEY CHARGE.CUSTOMER SERVICE IS NON EXISTENT.AVOID THIS COMPANY IF YOU CAN.

User's recommendation: AVOID OR BE READY FOR CONMSTANT SERVICE INTERUPTIONS.

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ID
#2627681 Review #2627681 is a subjective opinion of poster.
Location
Katy, Texas
Service
Consolidated Communications Internet Service
Pros
  • It works sometime
Cons
  • Many times it doesnt work
Loss
$10
Preferred solution
Deliver product or service ordered

Terrible company avoid if you are able to.

We originally had Metrocast cable internet but they ruined a underground cable and tried to make us pay $400 to replace the underground cable they destroyed so we decided switched to Fairpoint and they were good but they were then bought out by Consolidated Communications and our internet speeds have dropped and reliability has decreased but our prices have increased. We are looking at options including going to Atlantic Broadband (The new name of Metrocast likely we will have to pay the 400 dollars extra to get the cable replaced) or Elon Musk's Starlink once its out of beta.

User's recommendation: Avoid if your able to.

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ID
#2598988 Review #2598988 is a subjective opinion of poster.
Service
Consolidated Communications Wireless Internet Service
Pros
  • Was good when they were fairpoint
  • Cost
Cons
  • Price hikes
  • Inability to provide the service i am paying for
  • Unreliable
Loss
$2500
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Scammed

Consolidated Communications - Scammed
Money was taken out of my account by your bill pay system and I called my bank jumped through the hoops you asked and still nothing.

User's recommendation: Don’t use consolidated.

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ID
#2570073 Review #2570073 is a subjective opinion of poster.
Service
Consolidated Communications Internet Service
Loss
$100
Preferred solution
My 100 dollars taken off my bill that consolidated stole from me.

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Verified Reviewer
New Reviewer

Email conversion really messed up

Update by user Jun 22, 2021

CCI acknowledged the issues and even contacted me. They did restore the lost Contacts but won't make any changes to fix the other issues.

Original review posted by user May 22, 2021
CCI "upgraded" their webmail service and really, really screwed it up. They took a perfectly good service and ruined it. 1. They lost all our contacts. 2. They lost all Trusted senders. 3. They removed all message filters. 4. They destroyed all subfoilder setups with no way to restore. 5. Too much white space and more scrolling. 6. Folders don't show how many emails are in them. To

User's recommendation: Avoid this company if you can. They raise prices every month.

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ID
#2566077 Review #2566077 is a subjective opinion of poster.
Location
Roseville, California
Service
Consolidated Communications Email Service
Pros
  • Tech support and customer service personnel were polite
Cons
  • Unreliable service
Preferred solution
Deliver product or service ordered

Horrible service

The worse service ever. I am contacting Elon Musk internet service and dumping this company. I have had internet service for about an hour in 3 weeks total, and they keep coming over and patching lines rather than replace them. The lines are ancient. Every time I call I spend 30+ minutes having to unplug the modem, do the whole ping thing, have them tell me that I am not getting a strong signal, I KNOW!HorribleHorrible service

User's recommendation: Don't do it! Pay a little more and get a lot better.

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ID
#2544333 Review #2544333 is a subjective opinion of poster.
Location
Blue Hill, Maine

Worst Company Ever

All this company does is raise your bill and has very bad customer service. On TV there is nothing to watch except the same old things, sports, news. Boring!!! I'm on a bundle package to reduce my bill, but gradually it goes way up again. $182.00 a month for nothing and I don't have any premium channels. What a rip off!!! I would recommend looking else where.

User's recommendation: Look for some other carrier!

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ID
#2543177 Review #2543177 is a subjective opinion of poster.
Location
Roseville, California

Poor download speed

Everyday I have to unplug the modem, leave it unplugged for 10 to 20 minutes in order to watch television without it buffering constantly. Very poor download speed. I have good signal strength but poor download speed. Its time to switch companies.

User's recommendation: Don’t be a future customer.

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ID
#2493439 Review #2493439 is a subjective opinion of poster.
Service
Consolidated Communications Internet Service
Pros
  • How nice the customer service reps were

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Verified Reviewer
New Reviewer
Original review updated by user Apr 06, 2021
I have contacted an attorney about getting a class action lawsuit going against Consolidated. I live in a rural area in Oklahoma and this is what they do. They target these little rural towns all over the US and this is the only internet available to us. Two of my...
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ID
#2491950 Review #2491950 is a subjective opinion of poster.
Service
Consolidated Communications Internet Service
Pros
  • No pros
Cons
  • Slow speeds
Loss
$1498
Preferred solution
1- level the services out here so that everyone gets the same service like we were told they would do. 2- run the fiber optics
New Reviewer

Internet will not work

Our internet is constantly disconnecting. At least one time every hour I have to turn off everything ,wait 3 minutes and turn consolidated box back on . I have to put in code for it to reconnect. It has been doing this now for the last 3 weeks. We have to turn our phones off if we want to watch TV. We have to turn our TV and phones off if we want to use our lap tops for service. Which I had to turn the TV and my phone off so i can report it right now on our lap top. We are haveing so much trouble with connection and service it is not worth what it is costing us for internet .
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1 comment
#2000524

Same issues here.

ID
#2468789 Review #2468789 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Prices raise every month now Fairpoint/ Consolidated Communications for over 26 years and now the prices rise every month since Consolidated Communications took over.

I have been a customer of Fairpoint/Consolidated Communications for over 26 years and since Consolidated took over the prices go up every month. Leaving in a rural area does not help if you need a landline. It is a Catch 22 however, I am going to find a way to leave this horrible company that takes total advantage of their customers even if you have been what they consider a valuable one at that....look around before you choose them for your option.

User's recommendation: Find another option I am...

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ID
#2437180 Review #2437180 is a subjective opinion of poster.
Location
Copake, New York
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Very Poor customer service - looking at changing vendors ASAP if I don't hear back.

To much crap to go thru! Have had a bundle with this company since its origin, , , Everest, then SureWest, and now CCI. NOT satisfied at all! LOW speed on cable, TV sucks with it going out all the time, and internet goes out for email all the time! TIME TO SWITCH!!!!

User's recommendation: NOT recommended at all! AVOID this company at all costs. . . It will cost you a bundle, , ,LITERALLY!

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ID
#2432028 Review #2432028 is a subjective opinion of poster.
Service
Consolidated Communications Bundle
Preferred solution
Price reduction

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