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Poor Service and High Billing

I'm on my 4th time to report my TV service. They have never fixed it the 1st time. The screen freezes, I get a message that it lost connection, the screen goes into large blocks of color . If you put in a report on the web they never respond nor fix. They charge too much and I love the propaganda on the commercials about how good they are. They don't offer any lower rates when you reach your renewal month. Maybe for a business they are good but for a homeowner, they are the worst. When they were Sure West they were good but at this point I would recommend looking into a different provider before signing up with them.

User's recommendation: Look for another provider.

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3 comments
#2011311

Totally agree with your comment!

#2000738

Poor Service and High Billing and router don't save energy

#1986810

same here horrible service!

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ID
#2289998 Review #2289998 is a subjective opinion of poster.
Location
Roseville, California
Service
Consolidated Communications Tv Service
Cons
  • Poor repair service
  • Crappy customer service
Preferred solution
Deliver product or service ordered

Terrible company avoid if you are able to.

We originally had Metrocast cable internet but they ruined a underground cable and tried to make us pay $400 to replace the underground cable they destroyed so we decided switched to Fairpoint and they were good but they were then bought out by Consolidated Communications and our internet speeds have dropped and reliability has decreased but our prices have increased. We are looking at options including going to Atlantic Broadband (The new name of Metrocast likely we will have to pay the 400 dollars extra to get the cable replaced) or Elon Musk's Starlink once its out of beta.

User's recommendation: Avoid if your able to.

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ID
#2598988 Review #2598988 is a subjective opinion of poster.
Service
Consolidated Communications Wireless Internet Service
Pros
  • Cost
  • Was good when they were fairpoint
Cons
  • Unreliable
  • Price hikes
  • Poor service
Loss
$2500
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Scammed

Consolidated Communications - Scammed
Money was taken out of my account by your bill pay system and I called my bank jumped through the hoops you asked and still nothing.

User's recommendation: Don’t use consolidated.

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ID
#2570073 Review #2570073 is a subjective opinion of poster.
Service
Consolidated Communications Internet Service
Loss
$100
Preferred solution
My 100 dollars taken off my bill that consolidated stole from me.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Email conversion really messed up

CCI "upgraded" their webmail service and really, really screwed it up. They took a perfectly good service and ruined it. 1. They lost all our contacts. 2. They lost all Trusted senders. 3. They removed all message filters. 4. They destroyed all subfoilder setups with no way to restore. 5. Too much white space and more scrolling. 6. Folders don't show how many emails are in them. To

User's recommendation: Avoid this company if you can. They raise prices every month.

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ID
#2566077 Review #2566077 is a subjective opinion of poster.
Location
Roseville, California
Service
Consolidated Communications Email Service
Pros
  • Tech support and customer service personnel were polite
Cons
  • Unreliable service
Preferred solution
Deliver product or service ordered

Horrible service

The worse service ever. I am contacting Elon Musk internet service and dumping this company. I have had internet service for about an hour in 3 weeks total, and they keep coming over and patching lines rather than replace them. The lines are ancient. Every time I call I spend 30+ minutes having to unplug the modem, do the whole ping thing, have them tell me that I am not getting a strong signal, I KNOW!HorribleHorrible service

User's recommendation: Don't do it! Pay a little more and get a lot better.

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ID
#2544333 Review #2544333 is a subjective opinion of poster.
Location
Blue Hill, Maine

Worst Company Ever

All this company does is raise your bill and has very bad customer service. On TV there is nothing to watch except the same old things, sports, news. Boring!!! I'm on a bundle package to reduce my bill, but gradually it goes way up again. $182.00 a month for nothing and I don't have any premium channels. What a rip off!!! I would recommend looking else where.

User's recommendation: Look for some other carrier!

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ID
#2543177 Review #2543177 is a subjective opinion of poster.
Location
Roseville, California

Poor download speed

Everyday I have to unplug the modem, leave it unplugged for 10 to 20 minutes in order to watch television without it buffering constantly. Very poor download speed. I have good signal strength but poor download speed. Its time to switch companies.

User's recommendation: Don’t be a future customer.

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ID
#2493439 Review #2493439 is a subjective opinion of poster.
Service
Consolidated Communications Internet Service
Pros
  • How nice the customer service reps were

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Verified Reviewer
New Reviewer
Original review updated by user Apr 06, 2021
I have contacted an attorney about getting a class action lawsuit going against Consolidated. I live in a rural area in Oklahoma and this is what they do. They target these little rural towns all over the US and this is the only internet available to us. Two of my...
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ID
#2491950 Review #2491950 is a subjective opinion of poster.
Service
Consolidated Communications Internet Service
Pros
  • No pros
Cons
  • Slow speeds
Loss
$1498
Preferred solution
1- level the services out here so that everyone gets the same service like we were told they would do. 2- run the fiber optics
New Reviewer

Internet will not work

Our internet is constantly disconnecting. At least one time every hour I have to turn off everything ,wait 3 minutes and turn consolidated box back on . I have to put in code for it to reconnect. It has been doing this now for the last 3 weeks. We have to turn our phones off if we want to watch TV. We have to turn our TV and phones off if we want to use our lap tops for service. Which I had to turn the TV and my phone off so i can report it right now on our lap top. We are haveing so much trouble with connection and service it is not worth what it is costing us for internet .
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1 comment
#2000524

Same issues here.

ID
#2468789 Review #2468789 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Prices raise every month now Fairpoint/ Consolidated Communications for over 26 years and now the prices rise every month since Consolidated Communications took over.

I have been a customer of Fairpoint/Consolidated Communications for over 26 years and since Consolidated took over the prices go up every month. Leaving in a rural area does not help if you need a landline. It is a Catch 22 however, I am going to find a way to leave this horrible company that takes total advantage of their customers even if you have been what they consider a valuable one at that....look around before you choose them for your option.

User's recommendation: Find another option I am...

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ID
#2437180 Review #2437180 is a subjective opinion of poster.
Location
Copake, New York
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Very Poor customer service - looking at changing vendors ASAP if I don't hear back.

To much crap to go thru! Have had a bundle with this company since its origin, , , Everest, then SureWest, and now CCI. NOT satisfied at all! LOW speed on cable, TV sucks with it going out all the time, and internet goes out for email all the time! TIME TO SWITCH!!!!

User's recommendation: NOT recommended at all! AVOID this company at all costs. . . It will cost you a bundle, , ,LITERALLY!

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ID
#2432028 Review #2432028 is a subjective opinion of poster.
Service
Consolidated Communications Bundle
Preferred solution
Price reduction
New Reviewer

Bad service

I have been with this company since 2007. Since then my bill has been rising to almost $240.00 a month for TV, phone and internet. Today they changed my email which they said they would be doing this about a month ago. They chose to do this while I am trying to get an update when a plumber will arrive. I was affected as ALL of Texas has been from the freezing weather last week. I called the company, after waiting for almost 25 minutes to speak to someone. I was told they had taken the system down I have to call back later. I hate this company and would NOT recommend them to my worst enemy!!!

User's recommendation: DO NOT DEAL THEM AT ALL!!!!!!!

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ID
#2431919 Review #2431919 is a subjective opinion of poster.
Location
Conroe, Texas
Service
Consolidated Communications Bundle
Pros
  • No pros
Cons
  • All cons
Preferred solution
Quit screwing people over!
New Reviewer

Pissed off at very very bad service

filed out email contact form on problems i had with service and within 1 minute got standard form email to call for service at 844-968-**** but that is the same number I told them I keep getting server unreachable response. They NEVER read my email explaining the problems they just keep sending unreachable phone numbers. there is NO WAY to contact them.

User's recommendation: don't buy.

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ID
#2416857 Review #2416857 is a subjective opinion of poster.
Cons
  • Poor service
  • Bad communication
  • No response to trouble tickets
Preferred solution
Deliver product or service ordered
New Reviewer

Internet down for 5 days

internet just goes off and stays off for a while
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ID
#2386964 Review #2386964 is a subjective opinion of poster.
Location
Conroe, Texas
Preferred solution
Let the company propose a solution
New Reviewer

BILLING ISSUES

2 months ago I called to lower the cost of my current phone bill. The person i spoke with told me it would be cheaper if I switched from my current small business plan 118.00 a month....to a residential plan. They set a plan for me to my existing business plan, but it would be 75.00+/- a ,month . The employee i worked with told me that my next bill would be high but to ignore it because the next bill would contain all the "credits"... I continued to say over and over again... "I DO NOT WANT TO CHANGE MY CURRENT PLAN IF IT IS GOING TO COST ME MONEY! NO SWITCH OVER FEES RIGHT? NO HIDDEN FEES? NO EXPENSES INVOLVED? Of course, I was told yes yes yes.... And of course that is not what happened..run as

User's recommendation: stay away from this company.

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ID
#2356052 Review #2356052 is a subjective opinion of poster.
Loss
$500
Preferred solution
Price reduction
New Reviewer

Remote stop working

Voice activation is only thing working on remote
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ID
#2353095 Review #2353095 is a subjective opinion of poster.
Service
Consolidated Communications Technical Support
Preferred solution
Let the company propose a solution

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