Consolidated Communications Reviews

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Your service is awful...

I waited for over an hour to reach someone relative to a billing question and all I did was sit and listen to a response that "All agents are busy and my call would be answered by the next available agent..... Well, after an hour I went onto the internet to find a management number, but found none....I need someone to contact me at 724-265-****, so I can address my billing question.... Respectfully, Phillip M. Reitz
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ID
#2146751 Review #2146751 is a subjective opinion of poster.
Preferred solution
Just an apology for the huge waste of time I had to expend on this, and I still don" have my answer......

Prices go up every month

every single month our bill has gone up,,,they finally got over 100 dollars,,,started out around 75 I think,,hit 100 last month,,,this month 102 and some cents...is that even legal? Probly...

User's recommendation: you will get a price that will consistantly go up every single month,,if your rich go for it.

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ID
#2145278 Review #2145278 is a subjective opinion of poster.
Location
Monmouth, Maine
Yesterday while trying to do my kids online schooling they decide to disconnect us which was a total shock bc we are not late on our payment and have never been in the 10 years we been living here they ended up sending payment back due to damage done to envelope during...
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#2124341 Review #2124341 is a subjective opinion of poster.
Location
Conroe, Texas

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New Reviewer

Problems with payments

Update by user Aug 06, 2020

The reply to my complaint is always Call the company. As my complaint states I've call several time and they don't resolve my problem.

When I think I'm texting them directly I end up going to Pissed Consumer which says they will send it to the company.

I never hear form the company just from Pissed Consumer telling me to call or update my compliant as I'm doing now. I believe Pissed Consumer is where the company sends your compliant to circle the bowl.

Original review posted by user Aug 05, 2020
Consolidated Communications 8/2/2020 My Acct # 065500**** Though I pay my bill before the due date by online banking and can see the payment clears on the due date at the latest. I am always billed for two payments as if I was overdue. I have called customer service several times about this problem but it continues. We tried having our payment posted to our credit card but that proved problematic. Somehow we were considered in arrears with that system. These problems did not occur when our provider was Fairpoint. Your assistance in this matter would be appreciated. Sincerely, Art and Judy Lewis
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ID
#2100612 Review #2100612 is a subjective opinion of poster.
Location
Fryeburg, Maine

Non existent service

I have had internet issues since May 2020. Had DSL because I was told I couldnt get fiber. Finally a repairman who installed fiber to a neighbor was able to get me fiber on July 17,2020. My alleged 50 meg speed is no where near that (2-13 meg). I had a repair ticket made 10 days ago and was told I would take 5 days to get service. A repairman came out after 4 days without a phone call and because I wanted home the ticket was cancelled. I called and got another ticket created. It is now 5 days and no word from consolidated. I have been on phone with customer service and technical support and have been told it is in process. Everyone passed the buck and had minimal information to give me.

User's recommendation: Do not do business with Consolidated.

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ID
#2095323 Review #2095323 is a subjective opinion of poster.
Location
Montpelier, Vermont

Billed again for directory service calls we did not make

Billing fraudulent charges for directory service calls we never made, this is beginning to be a common occurrence and needs to be investigated.

User's recommendation: Stay away.

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#2094792 Review #2094792 is a subjective opinion of poster.
Location
Barre, Vermont
New Reviewer

Long Wait Periods (LONG)!

Called a number advertised online as "customer service". Waited 52 minutes for a live person only to find out they don't cover our area.She sent me to another customer service number and I'm on a 40 minute wait for a live person. Ugh
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ID
#2082683 Review #2082683 is a subjective opinion of poster.
Preferred solution
Shorter wait-times to connect with customer service.

OVER PRICED

BILL GOES UP AND SERVICE STINKSDO NOT USE
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ID
#2074195 Review #2074195 is a subjective opinion of poster.
Location
Montgomery, Texas

Service is trash

I've had multiple family members that unfortunately chose to business with this garbage company, and were paying for 15 mbps service. My family regularly only got 300-800 kbps download speeds, and when it was actually faster, it only ever really got to 3-4 mbps. Both family members had called numerous times, technicians were sent out, and "fixes" were made, only to have the same problems just a few days later. One technician said that when consolidated bought out the previous company, they actually downsized the already too small infrastructure. This company is nothing but a greedy garbage company, that does nothing for the money they receive. Someone really ought to start a class action suit against them, and put them out of business.

User's recommendation: don't be a future customer.

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ID
#2069763 Review #2069763 is a subjective opinion of poster.
Location
Morrisville, Vermont
Pros
  • Arent comcast
Cons
  • Unfortunately comcast is actually better in this case
Preferred solution
Apology
New Reviewer

Continued problems with reception requiring frequent rebooting of equipment.

This is the 6th time I've had problems with CCI not including the inability to sync my E-mail with Outlook. The webmail is terrible. For some reason the company seems to reduce the bandwidth to or from the modem. Rebooting helps occasionally. Often the system is not fully restored until the next day. Several times we were told we were not set up properly, a call was made and our reception was clear for a couple of months. It would seem as though the equipment reduces your reception to the lowest level a customer will put up with.

User's recommendation: Avoid CCI.

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ID
#2060647 Review #2060647 is a subjective opinion of poster.
Location
Cranberry, Pennsylvania
Preferred solution
Provide continuous service and constant bandwidth / connection.

Very Bad Customer Service

Every time you call consolidate you have to wait more than 24 minutes, then when somebody answers and they put you again on hold then suddenly cut you off. I just want to ask them why I got a bill from them when I disconnect my service and paid all my bills a month ago.
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ID
#2044549 Review #2044549 is a subjective opinion of poster.
New Reviewer

Can not get service

I started in March trying to get internet in my home 684 longwood ct Eastpoint Fl 32328 to find out in May no one started an install ticket. I have called numerous times to find the status of my install ticket to be told its being worked on. No one can tell me why its taking so long to get service. Customer service wont forward call to supervisors or take my Info to have someone call me back all they want to do is send emails. Well no one is reading them because I get get service. . Mean while Im out of states a relatives working when I need to be at MY HOME working.

User's recommendation: Don’t use this service. I don’t have s choice this is the only one that services my area.

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ID
#2036942 Review #2036942 is a subjective opinion of poster.
Service
Consolidated Communications Internet Installation
Cons
  • Unreliable in all aspects
  • Unreliable across the board
Preferred solution
Deliver product or service ordered
New Reviewer

Email password not working

my pass word for my email account stopped working
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ID
#2031906 Review #2031906 is a subjective opinion of poster.
Location
Brooks, Maine
Preferred solution
Let the company propose a solution

THEY CANT FIX PROBLEMS!!!!

I have a business. Consolidated repair has been here 5 times since end of April, same problems exists. Each repair man blames the one before him. I have had enough!!!!!!! Still being charged a very high bill!!

User's recommendation: HORRIBLE!!!!

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ID
#2011776 Review #2011776 is a subjective opinion of poster.
Cons
  • Runaround
Preferred solution
will have to have in depth discussion with CORPORATE

No phone numbers work

i have had service with them for ten years and for all the ups and downs it has worked . the last 30-45 days service sucks. if lucky a total of 14 hours where internet work, otherwise nothing. called tech support every day complaining and they sent repair man. ist man was not able to do any thing. 2nd week repair man got it working for the rest of day, next morning turn on nothing again. takes another week for repair man and not able to fix. i called custermer service every day letting them know that i had no service. and that tech support could not fix the issues of packet loss,noise,buffering,throttling. talked with other IT techs that i know that also have consolidated and they have same issues. C C has given me a credit but i need service and they the only provider in the area with hard wire. thanks for the monopoly. now you cant even get a phone number to work, no answer at any level of support

User's recommendation: Good luck finding a provider.

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ID
#2000640 Review #2000640 is a subjective opinion of poster.
Location
Montgomery, Texas