I have been having the worst service ever through your customer service/technical support team. I have to say that I miss Fairpoint being Fairpoint...
Since the consolidated take over our service randomly drops and comes back on. At this point, I have not had internet for 3 days and no one has been able to help me. A service technician came this morning when I was not home and left a note on my doorknob that said everything was working. Our internet was not working at all after his visit, we have no idea what he was talking about.
If this is not fixed within 24-48 hours I am going to close my account.
My husband spent over 3 hours on hold trying to get this resolved and your system can't even find my address which has not changed at all since I signed up for service. How can I be getting billed, but when I need help I get bounced around by your call center and my account cant even be found???
Reason of review: Poor customer service.